Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns. You can call them at (312) 942-5693, Monday through Friday, 8 a.m. to 4:30 p.m., or email them at firstname.lastname@example.org.
When you call, please have your patient account number or guarantor number (found at the top of any correspondence you receive from our billing department).
Frequently asked questions about your hospital bill
Can I pay my bill online?
You can pay your hospital bill online using MyChart. You can access MyChart by following these steps:
- Visit mychart.rush.edu
- Choose the sign-up option
- Use the activation code found on your hospital bill
For questions about using MyChart to pay your bill, call the MyChart hotline at (312) 563-6600.
When will I receive a bill or guarantor statement?
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. On a monthly basis, we will send you a guarantor statement that summarizes all of your visits with your account balances.
What charges are included on my bill?
With Rush’s new single billing office, you will receive just one* bill that will summarize both your physician charges (e.g., inpatient and outpatient services) and hospital charges (e.g., procedures, radiological exams, lab services).
* While your physician charges and hospital charges are consolidated into just one bill, you may still receive separate bills from other medical specialists. If you have any questions about the bill you received from the medical specialists, please call the telephone number printed on the bill.
How can I request a copy of my bill?
You can call a customer service representative at (312) 942-5693 to request a copy of your bill.
Frequently asked questions about payment
Will I be asked to make any payment when I come to Rush?
Depending on the type of insurance you have, we may ask you to make a payment at the time of service.
Why did I receive a letter from a collection agency?
We determine the portion of your bill for which you are personally responsible after receiving payment or denial of payment from your insurance company. After that, we make several attempts to contact you to let you know the amount that you owe for services.
If we have not heard from you or received payment after repeated attempts to contact you, you may receive notice from a collection agency. If you are having trouble paying your bill, contact our customer service representatives at (312) 942-5693.