E-Visits at Rush FAQs

Connect with a health care provider where and when you need it through E-Visits at Rush.

Connect with a health care provider where and when you need it through E-Visits at Rush.

Some days, getting to a doctor's office doesn't fit into your schedule. E-Visits at Rush are an easy way to connect to a health care provider, on your smartphone or computer, when you need care for common conditions. With an E-Visit, you’ll receive an online diagnosis and treatment plan via MyChart message from a Rush provider. If you need prescriptions, they’ll be sent directly to your pharmacy.

Get Started on Your E-Visit

  1. Log in to MyChart or register for a MyChart account if you don’t have one already.
  2. Once you’ve logged into MyChart, begin an E-Visit by selecting “ E-Visit” under the Find Care menu. You'll submit a secure online questionnaire about your condition and medical history.
  3. Within one hour of your virtual visit, you'll receive a MyChart message with your online diagnosis and a treatment plan created by a Rush provider.

If you make your request for an online physician visit after our hours of operation, you’ll receive a response the next business day.

E-Visits at Rush are available to patients 18 years and older, even if they've never been to Rush before. E-Visits are also offered to kids on a limited basis. Learn more here

For more information about how your online doctor visit will work, take a look at the information below, covering frequently asked questions about E-Visits at Rush. If you have questions or concerns about E-Visits that are not addressed here, please contact (312) 563-0372

What conditions can be treated by E-Visits?

E-Visits at Rush are available for the following conditions:

  • Flu
  • Cough and cold
  • Cold sore
  • Sinus pain or pressure
  • Painful urination (female only)
  • Vaginal irritation
  • Back pain*
  • Diarrhea*
  • Heartburn*
  • Red eye (requires uploaded photo)*

If you need treatment for a condition other than these, you can make an appointment or visit one of Rush’s walk-in care locations.

*Only for established patients who have visited Rush in the last three years.

Who can use E-Visits at Rush?

E-Visits at Rush are open to anyone 18 and older, even if you've never been to Rush. You must have a MyChart account to complete a virtual visit, but you can register for a MyChart account at any time. E-Visits are also offered to kids on a limited basis. Learn more here

How do I request an E-Visit?

To request an E-Visit, log in to MyChart. Once you’ve logged into MyChart, begin an E-Visit by selecting “ E-Visit” under the Find Care menu. You can create a MyChart account if you don't have one.

When are E-Visits available?

E-Visits are available 7 a.m. to 11 p.m., seven days a week. 

You may submit an E-Visit at any time but if you complete an online physician visit outside these hours or on certain holidays, it may take us longer to get back to you.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

How much do E-Visits cost?

We’ve recently updated our payment process and insurance coverage for E-Visits. Your payment will be determined after your visit based on your care and insurance plan. We may bill you and/or your insurance for the relevant amount after your appointment. You may be charged a copay that you can choose to pay at the time of your visit or later.

Who reviews my E-Visit questionnaire and creates my treatment plan?

All questionnaires are reviewed by Rush providers — doctors or advanced practice providers. The name of the provider who reviews your E-Visit will be listed on your online diagnosis and treatment plan.

Will I be treated by my regular primary care provider?

You’ll be treated by the Rush provider who is available at the moment you need care. Your regular primary care provider will have access to your diagnosis and treatment plan in your medical record.

What happens if I can’t receive treatment through an E-Visit?

Depending on how you respond to certain questions about your condition, you may be advised to seek in-person care. Additionally, if you complete and submit your E-Visit but your provider deems your condition inappropriate for a virtual visit, they’ll let you know via a MyChart message and you’ll receive a call within two business days to assist you in setting up an appointment. In this case, you will not be billed for your E-Visit.

Can I get a prescription through E-Visits at Rush?

Yes. Your provider can prescribe medications if you need them and send the online prescriptions directly to the pharmacy of your choice.

Do I need to use a camera or video?

You never need to use video for E-Visits, but we may need to see a picture to help us understand what’s going on for some conditions. When requested, you can upload pictures from your mobile device or computer.

What internet browser should I use?

MyChart works best with the following internet browsers: Internet Explorer 11, Edge, Mozilla Firefox 33 and above, Safari 6 and above or Google Chrome 33 and above. For the best mobile experience, please use the My Rush app, available on the App Store and Google Play

What is your privacy policy?

E-Visits are available through MyChart. MyChart is owned and operated by Epic Systems Corporations and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records, and will never be sold or leased.

Can I share my account with my spouse or child?

No. To ensure your privacy and safety, each person must have a separate MyChart account for all purposes, including online doctor visits.

Are E-Visits secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. You control your own password, and your account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on.