Rush University Medical Center has new restrictions regarding visitors and is adjusting non-urgent scheduled appointments, elective procedures and surgeries, beginning Wednesday, March 18. Learn more.
For information about coronavirus, see the latest updates and our FAQs.

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Patients & Visitors

New restrictions regarding visitors, beginning Friday, March 13

Your health and well-being while visiting Rush is our top priority. In an effort to protect patients and the community, we have updated our visitor policy.
 
Effective immediately and until further notice, we are not allowing visitors in most of our inpatient and outpatient areas. Exceptions have been made for certain patient groups, including children. Additionally, in an effort to protect our patients and staff, our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.
 
We understand this change will represent a significant hardship for both patients and families. This was a difficult decision, but one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve. We want to assure you that it is safe to visit us for your scheduled appointments and procedures.

We know the importance of loved ones being a part of the healing process. We will support and encourage inpatients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.The following changes have been implemented across the Medical Center:

  • No one under the age of 12 may visit.
  • No visitors will be allowed in adult inpatient units  Please note these exceptions:
    • Critically ill/end of life patients – the number of visitors will be managed by the care team
    • Hospice – per Journey Care leadership discretion
  • Our pediatric patient population, including general pediatrics, PICU and NICU (patients under the age of 18), may have one visitor. Patients in the Mother Baby Unit may have one partner. While in Labor and Delivery, patients can have one partner and one doula, if needed.
  • Adult patients undergoing surgery may have one visitor for the duration of the procedure.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Changes to the visitor policy at our outpatient clinics are as follows:

  • Patients in our outpatient clinics may have one support person.
  • Patients having outpatient surgery may have one support person.
  • Patients at the Medical Center for outpatient laboratory or radiology therapy may have one support person.
  • Emergency Department patients may have one support person.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Thank you for understanding and cooperating with these changes. If you have any questions or concerns regarding our visitor policies, please visit our COVID-19 information webpage, or call (888) 352-7874.