Visiting Hours and Policies

Visiting Hours & Policies

Visiting hours and policies for Rush University Medical Center, Rush Oak Park Hospital and Rush Copley Medical Center

Visiting hours and policies for Rush University Medical Center, Rush Oak Park Hospital and Rush Copley Medical Center

As the COVID-19 pandemic continues, our Rush hospitals remain committed to delivering the best care possible, while keeping our patients and staff safe. To do this, we may need to adjust our visiting hours and policies. We’ll continue to update this page with the information you need about these policies.

Rush University Medical Center

Rush University Medical Center has adopted a limited visitor policy to preserve the health and safety of our patients, staff, visitors and students. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

Effective immediately and until further notice, Rush is allowing one (1) visitor per patient, per day in inpatient areas except for patients that are COVID-19 positive or admitted to a COVID unit. Rush will continue to maintain a no visitor policy for outpatient areas. Exceptions have been made for certain patient groups, including children and critically ill/end of life patients, as outlined below. We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.

As part of our continued safety efforts all patients are screened for potential contact with someone who is sick or presents any flu-like symptoms, which includes fever, rash, cough or shortness of breath, and recent international travel in the last 30 days.

In addition, Rush will begin accepting floral deliveries for non-covid inpatients at the 4th floor Atrium information desk. Floral deliveries will be picked up and brought to the inpatient unit by volunteer services.

The following changes have been implemented across the Rush University System for Health:

  1. No one under the age of 18 will be allowed as a support person.
  2. No visitors are allowed for patients who are COVID-19 positive or admitted to a COVID unit.
  3. Everyone entering Rush will be screened (Per public health recommendations) at the information desk nearest to their point of entry).
  4. Visitors who have flu-like symptoms will not be allowed to visit patients.
  5. All patients and visitors will be required to wear a hospital-issued mask at all time.

Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates changes.

Inpatient

  1. Visiting hours are noon - 8 p.m. each day.
  2. No one under the age of 18 may visit.
  3. One visitor will be allowed for non-COVID patients in adult medical, surgical, behavioral health, and rehabilitation inpatient units.
  4. Patients undergoing a same day surgery or procedure may have one visitor.
    1. During the patients’ procedure, visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage.
    2. *Critically ill/end of life patients – the number and age of the visitors will be managed by the care team
    3. Hospice – per Journey Care leadership discretion
    4. Our pediatric patient population, including general pediatrics, PICU and NICU (patients under the age of 18), may have two parents/guardians.
    5. Patients in the Mother Baby Unit may have one support person.
    6. Labor and Delivery, patients can have one support person and one doula, if needed.

*The HOA is notified of the visitor request and collaborates with unit leadership and staff who approves of the visitation (Rush University Medical Center only).

Ambulatory Care

  1. No visitors are allowed in the outpatient clinics, please note these exceptions:
    1. Patients needing significant physical, cognitive or emotional support are allowed one support person
    2. Pediatric patients are allowed one parent/guardian
    3. Postpartum patients may bring their infants with them to their appointments

Outpatient Procedures, Surgeries and Emergency Services

  1. Patients having outpatient surgery or procedures may have one support person.
    1. Visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage
  2. Patients at the Medical Center for outpatient laboratory or diagnostic testing (radiology, lab) may have one support person.
    1. Visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage
  3. Emergency Department: One (1) visitor is allowed in the Emergency Department; please note these exceptions:
    1. Pediatric patients are allowed two parents/guardians
    2. Patients receiving end of life care are allowed one visitor and the family may rotate.
Rush Copley Medical Center

In an effort to protect patients, their families and everyone at Rush, we have made some changes to our visitor policy in response to the resurgence of COVID-19 in our community.

Limited Visitor Policy

As of 1/14/21, Rush Copley has adopted a Limited Visitor Policy to preserve the health and safety of our patients, staff, visitors and students.

Inpatient

Limited visitation is allowed for patients who are not COVID-19 positive or admitted to a COVID unit:

  • Visiting hours: 11 a.m. to 7 p.m. daily
  • One designated visitor per patient, per day
  • No time restriction placed on the visitor during visiting hours
  • No one under the age of 18 may visit unless the parent of a patient
  • Visitors can visit the Waterfront Café, Jazzman’s Café and the The Glass Promenade Gift Shop

Pediatrics

Our pediatric patient population, including general pediatrics, NICU (patients under the age of 18), may have two visitors, parents and legal guardians only.

Labor and Delivery

While in Labor and Delivery, patients may have two support people and one doula if needed.

Mother/Baby

While in the Mother/Baby Unit, patients may have one support person

Surgery

Adult patients undergoing surgery may have one visitor for the duration of the procedure.

Critically Ill/End of Life

The number of visitors will be managed by the care team.

Outpatient

Patients in the following areas may have one support person 18 years or older with them:

  • Physician offices
  • Outpatient clinics – lab, radiology, diagnostic cardiology
  • Outpatient surgery
  • Emergency department

Cancer Care Center

No visitors are allowed in the Cancer Care Center.

Check in Process for Patients and Visitors

When you arrive at Rush Copley, you will need to register at the main desk:

  • Rush Copley requires all patients, visitors and staff to wear a face mask over their nose and mouth, at all times.
  • All patients and visitors will be screened for cough, shortness of breath and for a temperature greater than 100 degrees before entering our facilities. Anyone with a temperature greater than 100 degrees will be given further instructions.
  • You will be issued a badge which will include your first and last name, your destination and the date. Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible. If it is not visible, a member of Rush Copley’s staff may ask you to show it to them.
  • You must check out. When you are ready to leave Rush Copley, stop by the main desk to check out and return your visitor’s badge.

Remote Patient Visits

We know the importance of loved ones being a part of the healing process. We will support and encourage patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. Our staff can help make these virtual connections with the use of an iPad.

Rush Oak Park Hospital 

Rush Oak Park Hospital has adopted a limited visitor policy to preserve the health and safety of our patients, staff, visitors and students. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

Effective immediately and until further notice, Rush is allowing one visitor per patient, per day in inpatient areas. Rush will continue to maintain a no visitor policy for outpatient areas. Exceptions have been made for certain patient groups, including children and critically ill/end-of-life patients, as outlined below. We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.

As part of our continued safety efforts all patients are screened for potential contact with someone who is sick or present with any flu-like symptoms, which include fever, rash, cough or shortness of breath, and recent international travel in the last 30 days. In addition, our reception desk is now accepting floral deliveries and other personal items for inpatients at this time. Visitors for non-COVID patients will be allowed to bring items up to the floor with them. Clinical providers will deliver personal items to COVID-19 positive or patients on COVID units.

The following changes have been implemented across the Rush University System for Health:

  • No one under the age of 18 will be allowed as a support person.
  • No visitors are allowed for patients who are COVID-19 positive or admitted to a COVID unit.
  • Everyone entering Rush will be screened (per public health recommendations) at the information desk nearest to their point of entry).
  • Visitors who have flu-like symptoms will not be allowed to visit patients.
  • All patients and visitors will be required to wear a hospital-issued mask at all time.

Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates changes.

Inpatient

  1. Visiting hours are 11 a.m. - 8 p.m. each day.
  2. No one under the age of 18 may visit.
  3. One visitor will be allowed for non-COVID patients in adult medical, surgical, behavioral health and rehabilitation inpatient units.
  4. Patients undergoing a same-day surgery or procedure may have one visitor.
    1. Critically ill/end-of-life patients – the number of visitors will be managed by the care team
    2. Hospice – per unit director discretion

Ambulatory Care

  1. No visitors are allowed in the outpatient clinics, please note these exceptions:
    1. Patients needing significant physical, cognitive or emotional support are allowed one support person
    2. Pediatric patients are allowed one parent/guardian

Outpatient Procedures, Surgeries and Emergency Services

  1. Patients having outpatient surgery or procedures may have one support person.
    1. Visitors will be allowed to wait in designated waiting areas
  2. Patients at the hospital for outpatient laboratory or diagnostic testing (radiology, lab) may have one support person.
    1. Visitors will be allowed to wait in designated waiting areas
  3. Emergency Department: One visitor is allowed in the Emergency Department; please note these exceptions:
    1. Pediatric patients are allowed two parent/guardian
    2. Patients receiving end-of-life care are allowed one visitor and the family may rotate