Visiting Hours and Policies

Visiting Hours & Policies

Visiting hours and policies for Rush University Medical Center, Rush Oak Park Hospital and Rush Copley Medical Center

Visiting hours and policies for Rush University Medical Center, Rush Oak Park Hospital and Rush Copley Medical Center

As the COVID-19 pandemic continues, our Rush hospitals remain committed to delivering the best care possible, while keeping our patients and staff safe. To do this, we may need to adjust our visiting hours and policies. We’ll continue to update this page with the information you need about these policies.

Rush University Medical Center

In an effort to protect patients and the community, Rush has updated the visitor policy. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

Effective immediately and until further notice, Rush University Medical Center is not allowing visitors in most of the inpatient and outpatient areas. Exceptions have been made for certain patient groups, including children, as outlined below. We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.

As part of our continued safety efforts, all patients are screened for potential contact with someone who is sick or presents with any flu-like symptoms, which include fever, rash, cough or shortness of breath, and recent international travel in the last 30 days. In addition, our reception desks are not able to accept or deliver outside food, flowers or other personal items for inpatients at this time.

The following changes have been implemented across the Rush University System for Health:

  • No one under the age of 18 will be allowed as a support person.
  • Everyone entering a Rush location will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients.
  • All patients and visitors will be required to wear a hospital-issued mask at all times.
  • Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates changes.

Inpatient

  • No one under the age of 18 may visit.
  • No visitors will be allowed in adult inpatient units. Please note the following exceptions:
    • Critically ill/end-of-life patients: The number of visitors will be managed by the care team
    • Hospice patients: Per Journey Care leadership discretion
    • Patients undergoing surgery: Patients undergoing surgery may have one visitor for the duration of the procedure.
      • During the patient's procedure, visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage.
      • Patients undergoing major surgery (as defined by the surgical chair) may have one visitor on the inpatient unit between the hours of 12 p.m. to 8 p.m. As required for the surgical patient, the visitor is also required to quarantine 72 hours before surgery.
  • Patients needing significant physical, cognitive or emotional support (e.g., cancer patients) are allowed one support person between the hours of 12 p.m. to 8 p.m.
  • Our pediatric patient population, including general pediatrics, PICU and NICU (patients under the age of 18), may have one parent/guardian.
  • Labor and Delivery patients can have one support person and one doula, if needed.
  • After delivery, postpartum recovery patients may have one support person.
  • The HOA is notified of the visitor exception request and collaborates with unit leadership and staff who approves the visitation.

Ambulatory Care (Outpatient Clinics)

  • No visitors are allowed in the outpatient clinics, please note these exceptions:
    • Patients who need significant physical, cognitive or emotional support are allowed one support person.
    • Pediatric patients are allowed one parent or guardian.
    • Postpartum patients may bring their babies with them to their appointments.

Outpatient Procedures, Surgeries and Emergency Services

  • Patients who are having outpatient surgeries or procedures may have one support person. Visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage
  • Patients at the Medical Center for outpatient laboratory or diagnostic testing (e.g., radiology, lab) may have one support person. Visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage.
  • No visitors are allowed in the Emergency Department; please note these exceptions:
    • Patients needing physical, cognitive or emotional support are allowed one support person
    • Pediatric patients are allowed one parent/guardian
    • Patients receiving end of life care are allowed one visitor and the family may rotate

Thank you for understanding and cooperating with these changes. If you want to learn more about the coronavirus and ways to prevent its spread, visit our COVID-19 information webpage.

Rush Copley Medical Center

In an effort to protect patients, their families and everyone at Rush, we have made some changes to our visitor policy in response to the resurgence of COVID-19 in our community.

Effective immediately and until further notice, we are not allowing visitors in most of our inpatient and outpatient areas.

Inpatient Visitation

No visitors will be allowed in adult inpatient units. No one under the age of 18 may visit.

Please note limited exceptions in the following areas:

Pediatric Patients

Our pediatric patient population, including general pediatrics (patients under the age of 18), may have one visitor, parent or legal guardian only.

Family Birth Center

Patients in the Mother/Baby Unit may have one partner. While in Labor and Delivery, patients can have one partner and one doula (certified) if needed.

NICU

Patients in the NICU may have one visitor, parent or legal guardian only.

Cancer Care Center

No visitors may accompany patients to visits or treatments.

Surgical Patients

Adult patients undergoing surgery may have one visitor for the duration of the procedure.

Critically Ill/End of Life Patients/Hospice

The number of visitors will be managed by the care team.

Outpatient Clinics

Patients in the following areas may have one support person 18 years or older with them:

  • Physician offices
  • Outpatient clinics – lab, radiology, diagnostic cardiology
  • Outpatient surgery

Emergency Departments - Aurora and Yorkville

No visitors are allowed in the Emergency Department or waiting rooms, please note these exceptions:

  • Patients needing significant physical, cognitive or emotional support are allowed one support person
  • Pediatric patients are allowed one support person,  parent or legal guardian only

Check in Process for Patients and Visitors

When you arrive at Rush Copley, you will need to register at the main desk:

  • Rush Copley requires all patients, visitors and staff to wear a face mask over their nose and mouth, at all times.
  • All patients and visitors will be screened for cough, shortness of breath and for a temperature greater than 100 degrees before entering our facilities. Anyone with a temperature greater than 100 degrees will be given further instructions.
  • You will be issued a badge which will include your first and last name, your destination and the date. Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible. If it is not visible, a member of Rush Copley’s staff may ask you to show it to them.
  • You must check out. When you are ready to leave Rush Copley, stop by the main desk to check out and return your visitor’s badge.

Remote Patient Visits

We know the importance of loved ones being a part of the healing process. We will support and encourage patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. Our staff can help make these virtual connections with the use of an iPad.

Rush Oak Park Hospital 

Your health and well-being while visiting Rush Oak Park Hospital is our top priority. In an effort to protect patients and the community, we have a temporary update to our visitor policy.

Effective immediately and until further notice, we are not allowing visitors in most of our inpatient and outpatient areas. Exceptions have been made for certain patient groups, including children.

We want to assure you that it is safe to visit us for your scheduled appointments and procedures.

We know the importance of loved ones being a part of the healing process. We will support and encourage inpatients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. The following changes have been implemented across the hospital:

  • No one under the age of 18 may visit.
  • No visitors will be allowed in adult inpatient units. Please note these exceptions:
    • Critically ill/end of life patients – the number of visitors will be managed by the care team
    • Hospice – per unit director discretion
  • Adult patients undergoing surgery may have one visitor for the duration of the procedure. The visitor will be asked to leave following recovery and/or when the patient is transferred to the unit.
  • Visitors who have flu-like symptoms should not visit patients.
  • All patients and visitors will be required to wear a hospital issued mask at all time.

Changes to the visitor policy at our outpatient clinics are as follows:

  • Patients with disabilities needing physical, cognitive or emotional support are allowed one support person.
  • Patients in our outpatient clinics may have one support person.
  • Patients having outpatient surgery may have one support person.
  • Patients at the hospital for outpatient laboratory or radiology therapy may have one support person.
  • No visitors are allowed in the Emergency Department or waiting room, please note these exceptions:
    • Patients needing significant physical, cognitive or emotional support are allowed one support person
    • Pediatric patients are allowed one support person, parent or legal guardian only
  • No one under the age of 18 will be allowed as a support person.
  • Visitors who have flu-like symptoms should not visit patients.
  • All patients and visitors will be required to wear a hospital-issued mask at all time.

Thank you for understanding and cooperating with these changes. If you want to learn more about the coronavirus and ways to prevent its spread, visit our COVID-19 information webpage.