Visiting Hours and Policies

Visiting Hours & Policies

Visiting hours and policies for RUSH University Medical Center, RUSH Copley Medical Center and RUSH Oak Park Hospital

Visiting hours and policies for RUSH University Medical Center, RUSH Copley Medical Center and RUSH Oak Park Hospital

As the COVID-19 pandemic continues, our RUSH hospitals remain committed to delivering the best care possible, while keeping our patients and staff safe. To do this, we may need to adjust our visiting hours and policies. We’ll continue to update this page with the information you need about these policies.

RUSH University Medical Center

Updated Dec. 8, 2022

RUSH University Medical Center has adopted a limited visitor policy to preserve the health and safety of our patients, staff, visitors and students. RUSH will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

The medical center allows two visitors per patient per day for inpatients and outpatients, including patients who are COVID-19 positive or under investigation for COVID-19, and one visitor accompanying patients in the Emergency Department. Exceptions have been made for certain patient groups, including children and critically ill/end-of-life patients, as outlined below.

We know the importance of loved ones being a part of the healing process. RUSH supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. In addition, the Medical Center will begin accepting floral deliveries for non-COVID inpatients at the fourth floor Atrium Building information desk. Floral deliveries will be picked up and brought to the inpatient unit by volunteer services.

The following guidelines have been implemented:

  • Inpatient visitation hours are from 8 a.m. to 8 p.m.
  • Everyone entering a RUSH hospital will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients. These symptoms include fever, cough, sore throat, runny or stuffy nose, body aches, headache or trouble breathing.
  • All visitors will be required to wear a hospital-issued mask at all times.
  • Visitors must comply with all other precautions to prevent the spread of illness, including hand hygiene while on campus.

Inpatient

  • No one under the age of 18 may visit.
  • Minors:
    • NICU – two parents or surrogates with unit level enforcement.
    • PICU – two parents or surrogates with unit level enforcement.
    • PEDS – two parents or surrogates with unit level enforcement.
    • Labor and Delivery – two support persons at all times.
    • 8 Atrium – two support persons during visiting hours; newborns of a readmitted postpartum birth parent may visit with another adult.
  • Patients undergoing a same-day surgery or procedure may have two visitors.
    • During the patient’s procedure, visitors will be allowed to wait in designated waiting areas.
  • End-of-life – No more than two designated visitors at a time.
    • The time limit is to be determined by the care team/leaders.
    • The care team/leaders will manage situational discretion.
  • Hospice – per Journey Care leadership discretion.

Ambulatory Care

Ambulatory clinics including outpatient surgery, lab, therapies and radiology allow two visitors per patient based on the following criteria:

  • No one with flu like symptoms or anyone who has been in contact with an individual confirmed to have COVID-19 may visit RUSH patients.
  • Pediatrics under 18 will allow two parents/guardians.
  • Patients in need of transportation after an outpatient visit, their visitor may be asked to wait in designated waiting areas.
  • For patients who have an intellectual, developmental or cognitive disability and require a reasonable accommodation for assistance.

Outpatient Procedures, Surgeries and Emergency Services

  • Patients having outpatient surgery or procedures may have two support persons.
    • Visitors will be allowed to wait in designated waiting areas.
  • Patients at the Medical Center for outpatient laboratory or diagnostic testing (radiology, lab) may have two support persons.
    • Visitors will be allowed to wait in designated waiting areas.
  • Emergency Department: One visitor is allowed in the Emergency Department.
    • Pediatric patients are allowed two parents/guardians.
    • Patients receiving end-of-life care are allowed one visitor and the family may rotate.

Visitor Management Guidelines

For the safety of our patients, visitors and staff, RUSH University Medical Center has implemented a new visitor management system. All visitors are asked to provide a government issued photo ID to receive a visitor badge when visiting any inpatient areas. Your picture will be taken at the security desk when you arrive, which will appear on your visitor badge.

  1. Examples of government issued photo ID include the following:
    1. Driver's license
    2. State ID
    3. US Military Credential
    4. Permanent resident card
    5. Readable international passport
    6. Matricula Consular ID
  2. Visitor's badges are issued by guest relations, security, and patient access staff. Badges must be worn by visitors at all times.
  3. RUSH is a safe and healing place. Aggressive behavior, verbal or physical is not tolerated. Physical assaults will be reported to law enforcement. Support person(s) becoming disruptive will be requested to leave. RUSH may, on a clinically necessary or other reasonable basis, ask support person(s) who are present to visit a patient to leave the premises.
  4. Visitors visibly under the influence of drugs or alcohol will not be allowed to visit.
  5. Visitors appearing ill will not be allowed to visit.
  6. Fresh flowers and plants are not permitted in patient rooms in All ICUs and on the Bone Marrow Transplant Unit.
  7. Latex balloons are not permitted on the medical center campus.
  8. Visitor restrictions may be initiated by the patient or patient support person. A support person visiting the patient, may exercise a patient’s visitation rights on behalf of the patient with respect to other visitors when the patient is unable to do so. RUMC will accept a patient’s designation, orally or in writing, of an individual as the patient’s support person. When a patient is incapacitated or otherwise unable to communicate their wishes and an individual provides an advance directive designating an individual as the patient’s support person, RUSH will accept this designation, provide the required notice of the patient’s visitation rights, and allow the individual to exercise the patient’s visitation rights on the patient’s behalf.
RUSH Copley Medical Center

 Updated January 18, 2023

RUSH Copley has modified the Limited Visitor Policy to help preserve the health and safety of our patients, staff, visitors and students.

In most settings, no one under the age of 18 may visit unless the parent of a patient.

Inpatient
Patients admitted with COVID-19 or suspected COVID-19 are allowed one visitor at a time. Visitors will require screening and education on masking. Visitors are required to speak to the patient's nurse prior to visiting.

For patients who are not COVID-19 positive:

  • Visiting hours: 8 a.m. to 8 p.m. daily
  • No more than two visitors per patient during visiting hours.
  • No time restriction placed on the visitors during visiting hours.
  • No one under the age of 18 may visit unless the parent of a patient.
  • Masks must be worn at all times.

Visitors can visit the Waterfront Café, Jazzman’s Café and The Glass Promenade Gift Shop but are encouraged to wait outdoors or in their vehicles when not visiting a patient.

Emergency Department
Emergency department patients may have two visitors with them.

Pediatrics
Our pediatric patient population, including general pediatrics, NICU (patients under the age of 18), may have one visitor in addition to the legal parents/guardian.

Labor and Delivery
While in Labor and Delivery, patients may have two support people. In addition, patients may also have a doula.

Mother/Baby
While in the Mother/Baby Unit, patients may have two visitors in addition to the support person.

Critically Ill/End of Life
The number of visitors will be managed by the care team.

Outpatient Services
Patients having outpatient clinic or hospital-based services including outpatient surgery, imaging, lab, therapies, etc., have no restrictions on visitors.

Physician Offices
Patients in physician offices have no restrictions on visitors or support people.

Cancer Care Center
Patients in the Outpatient Cancer Care Center may have one visitor.

Maternal Fetal Medicine Clinic (MFM)
Patients in the MFM Clinic may have two visitors.

Check in Process for Patients and Visitors
When you arrive at RUSH Copley, you will need to register at the main desk: RUSH Copley requires all patients, visitors, and staff to wear a face mask over their nose and mouth, at all times.

All patients and visitors will be screened for cough, shortness of breath, fever, recent illness or exposure to a COVID positive person within the past 10 days before entering our facilities. Anyone who has been exposed or has any of these symptoms may not be able to visit and will be given further instructions.

You will be issued a badge. Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible. If it is not visible, a member of RUSH Copley’s staff may ask you to show it to them. You must check out. When you are ready to leave RUSH Copley, stop by the main desk to check out and return your visitor’s badge.

Remote Patient Visits
We know the importance of loved ones being a part of the healing process. We will support and encourage patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. Our staff can help make these virtual connections with the use of an iPad.

 

RUSH Oak Park Hospital 

Updated Dec. 8, 2022

RUSH Oak Park Hospital has adopted a limited visitor policy to preserve the health and safety of our patients, staff, visitors and students. RUSH will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

The hospital is allowing two visitors per patient per day for inpatients and outpatients, including patients who are COVID-19 positive or under investigation for COVID-19, and one visitor accompanying patients in the Emergency Department. Exceptions have been made for certain patient groups, including children and critically ill and end-of-life patients, as outlined below.

We know the importance of loved ones being a part of the healing process. RUSH supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.

The following guidelines have been implemented across RUSH:

  • Inpatient visitation hours are from 8 a.m. to 8 p.m.
  • Everyone entering a RUSH hospital will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients. These symptoms include fever, cough, sore throat, runny or stuffy nose, body aches, headache or trouble breathing.
  • All visitors will be required to wear a hospital-issued mask at all times.
  • Visitors must comply with all other precautions to prevent the spread of illness, including hand hygiene while on campus.

Inpatient

  • No one under the age of 18 may visit.
  • Patients undergoing a same-day surgery or procedure may have two visitors.
    • During the patient’s procedure, visitors will be allowed to wait in designated waiting areas.
  • End-of-life – No more than two designated visitors at a time.
    • The time limit is to be determined by the care team/leaders.
    • The care team/leaders will manage situational discretion.
  • Hospice – per unit director discretion.

Ambulatory Care

Ambulatory clinics — including outpatient surgery, lab, therapies and radiology — allow two visitors per patient based on the following criteria:

  • No one with flu like symptoms or anyone who has been in contact with an individual confirmed to have COVID-19 may visit a RUSH patient.
  • Pediatrics under 18 will allow two parents or guardians.
  • Patients in need of transportation after an outpatient visit, their visitor may be asked to wait in designated waiting areas.
  • For patients who have an intellectual, developmental or cognitive disability and require a reasonable accommodation for assistance.

Outpatient Procedures, Surgeries and Emergency Services

  • Patients having outpatient surgery or procedures may have two support persons.
    • Visitors will be allowed to wait in designated waiting areas.
  • Patients at the hospital for outpatient laboratory or diagnostic testing (radiology, lab) may have two support persons.
    • Visitors will be allowed to wait in designated waiting areas.
  • Emergency Department: One visitor is allowed in the Emergency Department.
    • Pediatric patients are allowed two parents or guardians.
    • Patients receiving end-of-life care are allowed one visitor and the family may rotate.