Visiting Hours and Policies

Visiting Hours & Policies

Visiting hours and policies for Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital

Visiting hours and policies for Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital

As the COVID-19 pandemic continues, our Rush hospitals remain committed to delivering the best care possible, while keeping our patients and staff safe. To do this, we may need to adjust our visiting hours and policies. We’ll continue to update this page with the information you need about these policies.

Rush University Medical Center

Updated August 23, 2021

Inpatient visiting hours: 8 a.m. to 8 p.m. each day


Rush University Medical Center has adopted a limited visitor policy to preserve the health and safety of our patients, staff, visitors and students. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

The Medical Center is allowing one visitor per patient, per day in inpatient and outpatient areas except for patients who are COVID-19 positive or under investigation for COVID-19. Exceptions have been made for certain patient groups, including children and critically ill/end-of-life patients, as outlined below.

We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. In addition, the Medical Center will begin accepting floral deliveries for non-COVID inpatients at the 4th floor Atrium information desk. Floral deliveries will be picked up and brought to the inpatient unit by volunteer services.

At our main hospital entrances all visitors are screened for potential contact with someone who is sick or presents any flu-like symptoms, which includes fever, rash, cough or shortness of breath. Additionally, people who have traveled internationally in the last 30 days will continue to be directed to obtain a negative COVID-19 test result no more than 72 hours before arriving at the Medical Center or quarantine for a 10-day period.

The following guidelines have been implemented across the Rush University System for Health:

  • No visitors are allowed for patients who are COVID-19 positive or under investigation for COVID-19.
  • Everyone entering a Rush hospital will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients.
  • All visitors will be required to wear a hospital-issued mask at all times.

Inpatient

  • Visiting hours are 8 a.m. to 8 p.m. each day.
  • No one under the age of 18 may visit.
  • One visitor will be allowed for non-COVID patients in adult medical, surgical, behavioral health and rehabilitation inpatient units.
  • Patients undergoing a same-day surgery or procedure may have one visitor.
    • During the patient’s procedure, visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage.
  • For critically ill/end-of-life patients, the number and age of the visitors will be managed by the care team.*
  • Hospice patient visits will be determined per Journey Care leadership discretion.
  • Our pediatric patient population (patients who are under 18), including the general pediatrics, pediatric intensive care unit and neonatal intensive care unit, may have two parents or guardians.
  • Patients in the Mother Baby Unit may have one support person.
  • Labor and Delivery patients can have one support person and one doula, if needed.

*The HOA is notified of the visitor request and collaborates with unit leadership and staff who approves of the visitation (Rush University Medical Center only).

Ambulatory Care

  • No one under the age of 18 may visit.
  • One visitor will be allowed to accompany the patient to their visit. Please note these exceptions:
    • Pediatric patients are allowed two parents/guardians
    • Postpartum patients may bring their infants with them to their appointments

Outpatient Procedures, Surgeries and Emergency Services

  • Patients having outpatient surgery or procedures may have one support person.
    • Visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage
  • Patients at the Medical Center for outpatient laboratory or diagnostic testing (e.g., radiology, lab) may have one support person.
    • Visitors will be allowed to wait in designated waiting areas or in the cell phone lot, located in the Main Garage.
  • Emergency Department: One visitor is allowed in the Emergency Department, effective immediately and until further notice. No visitors are allowed for patients who are COVID-19 positive or under investigation for COVID-19.
    • Pediatric patients are allowed two parents or guardians.
    • Patients receiving end-of-life care are allowed one visitor and the family may rotate.
Rush Copley Medical Center

Updated September 13, 2021

 Limited Visitor Policy

Rush Copley has modified the Limited Visitor Policy to help preserve the health and safety of our patients, staff, visitors and students.

Inpatient

Limited visitation is allowed for patients who are not COVID-19 positive or admitted to a COVID unit:

  • Visiting hours: 10 a.m. to 8 p.m. daily
  • No more than two visitors, per patient, per day
  • No time restriction placed on the visitors during visiting hours
  • No one under the age of 18 may visit unless the parent of a patient
  • Visitors can visit the Waterfront Café, Jazzman’s Café and The Glass Promenade Gift Shop but are encouraged to wait outdoors or in their vehicles when not visiting a patient.

Emergency Department

Emergency department patients may have one visitor with them.

Pediatrics

Our pediatric patient population, including general pediatrics, NICU (patients under the age of 18), may have one visitor in addition to the legal parents/guardian.

Labor and Delivery

While in Labor and Delivery, patients may have two support people. In addition, patients may also have a doula.

Mother/Baby

While in the Mother/Baby Unit, patients may have two visitors in addition to the support person.

Surgery

Adult patients undergoing surgery may have two visitors for the duration of the procedure.

Critically Ill/End of Life

Critically Ill/End of Life The number of visitors will be managed by the care team.

Outpatient Areas

Patients in the following areas may have two support people, 18 years or older with them:

  • Outpatient clinics – lab, radiology, diagnostic cardiology
  • Outpatient surgery

Physician Offices

Patients in physician offices may have two support people, 18 years or older with them.

Cancer Care Center

Patients in the Outpatient Cancer Care Center may have one visitor.

Check in Process for Patients and Visitors

When you arrive at Rush Copley, you will need to register at the main desk: Rush Copley requires all patients, visitors and staff to wear a face mask over their nose and mouth, at all times.

All patients and visitors will be screened for cough, shortness of breath and for a temperature greater than 100 degrees before entering our facilities. Anyone with a temperature greater than 100 degrees will be given further instructions.

You will be issued a badge. Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible. If it is not visible, a member of Rush Copley’s staff may ask you to show it to them.

You must check out. When you are ready to leave Rush Copley, stop by the main desk to check out and return your visitor’s badge.

Remote Patient Visits

We know the importance of loved ones being a part of the healing process. We will support and encourage patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. Our staff can help make these virtual connections with the use of an iPad.

Rush Oak Park Hospital 

Updated June 22, 2021

Inpatient visiting hours: 10 a.m. to 8 p.m. each day


Rush Oak Park Hospital has adopted a limited visitor policy to preserve the health and safety of our patients, staff, visitors and students. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

The hospital is allowing one visitor per patient, per day in inpatient and outpatient areas except for patients who are COVID-19 positive or under investigation for COVID-19. Exceptions have been made for certain patient groups, including children and critically ill/end-of-life patients, as outlined below.

We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.

At our main hospital entrances, all visitors are screened for potential contact with someone who is sick or presents any flu-like symptoms, which includes fever, rash, cough or shortness of breath. Additionally, people who have traveled internationally in the last 30 days will continue to be directed to obtain a negative COVID-19 test result no more than 72 hours before arriving at the hospital or quarantine for a 10-day period.

The following guidelines have been implemented across the Rush University System for Health:

  • No visitors are allowed for patients who are COVID-19 positive or under investigation for COVID-19.
  • Everyone entering a Rush hospital will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients.
  • All visitors will be required to wear a hospital-issued mask at all times.

Inpatient

  • Visiting hours are 10 a.m. - 8 p.m. each day.
  • No one under the age of 18 may visit.
  • One visitor will be allowed for non-COVID patients in adult medical and surgical units.
  • Patients undergoing a same-day surgery or procedure may have one visitor.
    • During the patient’s procedure, visitors will be allowed to wait in designated waiting areas.
    • For critically ill/end-of-life patients, the number and age of the visitors will be managed by the care team.
    • Hospice patients will be determined by unit director discretion.

Ambulatory Care

  • One visitor will be allowed to accompany the patient to their visit. Please note these exceptions:
    • Pediatric patients are allowed two parents/guardians.
    • Postpartum patients may bring their infants with them to their appointments.

Outpatient Procedures, Surgeries and Emergency Services

  • Patients having outpatient surgery or procedures may have one support person.
    • Visitors will be allowed to wait in designated waiting areas.
  • Patients at the hospital for outpatient laboratory or diagnostic testing (e.g., radiology, lab) may have one support person.
    • Visitors will be allowed to wait in designated waiting areas.
  • Emergency Department: One visitor is allowed in the Emergency Department. No visitors are allowed for patients who are COVID-19 positive or under investigation for COVID-19.
    • Pediatric patients are allowed two parents/guardians
    • Patients receiving end-of-life care are allowed one visitor and the family may rotate.