Visiting Hours and Policies

Visiting Hours & Policies

Visiting hours and policies for Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital

Visiting hours and policies for Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital

As the COVID-19 pandemic continues, our Rush hospitals remain committed to delivering the best care possible, while keeping our patients and staff safe. To do this, we may need to adjust our visiting hours and policies. We’ll continue to update this page with the information you need about these policies.

Rush University Medical Center

Updated Dec. 23, 2021

As of Dec. 23, 2021, Rush will not allow visitors to the Emergency Department with the exceptions listed below. 

As of Dec. 26, 2021, Rush will not allow visitors on inpatient units with the exceptions listed below.


Rush University Medical Center has updated our visitor policy to preserve the health and safety of our patients, staff, visitors and students. We are not allowing visitors in most of our inpatient and outpatient areas. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. In addition, the Medical Center will begin accepting floral deliveries for non-COVID inpatients at the 4th floor Atrium information desk on weekdays until 4:30 p.m. Floral deliveries will be picked up and brought to the inpatient unit by volunteer services.

At our main hospital entrances all visitors are screened for potential contact with someone who is sick or presents any flu-like symptoms, which includes fever, rash, cough or shortness of breath. Additionally, people who have traveled internationally in the last 30 days will continue to be directed to obtain a negative COVID-19 test result no more than 72 hours before arriving at the Medical Center or quarantine for a 10-day period.

The following guidelines have been implemented across the Rush University System for Health:

  • No visitors are allowed for patients who are COVID-19 positive or under investigation for COVID-19.
  • Everyone entering a Rush hospital will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients.
  • All visitors will be required to wear a hospital-issued mask at all times.

Inpatient

There are no visitors allowed on the inpatient units with the exceptions listed below. No one under the age of 18 may visit. No one with flu-like symptoms or anyone that has been in contact with an individual confirmed to have COVID-19 can visit. 

  • Patients undergoing a same-day surgery or procedure while admitted may have one visitor during the surgery but will be asked to leave when the patient is in recovery or transferred to the unit.
  • For critically ill/end-of-life patients, the number and age of the visitors will be managed by the care team.*
  • Hospice patient visits will be determined per Journey Care leadership discretion.
  • Our pediatric patient population (patients who are under 18), including the general pediatrics, pediatric intensive care unit and neonatal intensive care unit, may have two parents or guardians.
  • Patients in the Mother Baby Unit may have one support person.
  • Labor and Delivery patients can have one support person and one doula, if needed.
  • Patients needing significant physical, cognitive or emotional support are allowed one support person. 

*The HOA is notified of the visitor request and collaborates with unit leadership and staff who approves of the visitation (Rush University Medical Center only).

Ambulatory Care, Outpatient Procedures, Surgeries and Emergency Services

There are no visitors allowed in the outpatient clinics or the Emergency Department with the exceptions listed below. No one under the age of 18 may visit. No one with flu-like symptoms or anyone that has been in contact with an individual confirmed to have COVID-19 can visit. 

  • Patients with appointments at the Rush Cancer Center are permitted one support person.
  • Pediatric patients are permitted one parent or guardian. 
  • Patients having outpatient surgery or procedures may have one support person during the surgery and during recovery to take the patient home. 
    • Visitors will be allowed to wait in the cell phone lot, located in the Main Garage.
  • Patients at the Medical Center for outpatient laboratory or diagnostic testing (e.g., radiology, lab) may have one support person.
    • Visitors will be allowed to wait in the cell phone lot, located in the Main Garage.
  • Emergency Department: One visitor may stay if the patient is being discharged after the procedure to take the patient home. If the patient will be admitted, the visitor will need to leave following recovery and/or when the patient is transferred to the unit.

Cell Phone Lot

Rush is offering a free cell phone lot for drivers who are dropping patients off for diagnostics, clinical and emergency services. The department will obtain the driver’s cell phone number and will contact them once the patient is ready to be picked up. The driver must remain with their vehicle at all times while in the cell phone lot. 

Rush Copley Medical Center

 Updated Jan. 4, 2022

As of Dec. 28, 2021, Rush Copley is implementing a No Visitor Policy to help preserve the health and safety of our patients, staff, visitors and students.

With no exceptions, no visitors under the age of 18, no one with flu like symptoms or anyone that has been in contact with a COVID-19 infected person.

One support person is allowed for patients requiring support for:

  • Altered mental status
  • Developmental delays where visitor provides safety
  • Disruptive behavior where visitor creates positive behavior

Outpatient Areas

Outpatient Physician Clinics and Offices

No visitors. Only the patient may attend their appointment.

Pediatric Appointments

One parent or guardian may attend the appointment with child.

Outpatient Surgery

One consistent support person during the surgery and during recovery to take the patient home.

Emergency Room

No visitors.

If an ER visit results in a surgery, one support person may stay if the patient will be discharged after surgery to take the patient home. If the patient will become an inpatient, the support person must leave after the procedure/surgery is complete and the patient is transferred to the unit.

Lab, Therapies and Radiology

No visitors.

Inpatient Areas

Pediatrics

Pediatric patients (patients under 18) may have one parent/legal guardian.

Labor and Delivery

One banded significant other and one additional consistent labor support person (a Doula or other support person).

Mother/Baby

One banded significant other for delivered patients.

NICU

Parent and one banded significant other.

Surgery/Procedures

One consistent person during the procedure/surgery, person may accompany patient to unit, must leave upon patient arrival to unit.

End of Life and Hospice

Restrictions may allow for two visitors.

Check in Process for Patients and Visitors

When you arrive at Rush Copley, you will need to register at the main desk. Rush Copley requires all patients, visitors and staff to wear a face mask over their nose and mouth, at all times.

All patients and visitors will be screened for cough, shortness of breath and for a temperature greater than 100 degrees before entering our facilities. Anyone with a temperature greater than 100 degrees will be given further instructions.

You will be issued a badge. Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible. If it is not visible, a member of Rush Copley’s staff may ask you to show it to them.

You must check out. When you are ready to leave Rush Copley, stop by the main desk to check out and return your visitor’s badge.

Remote Patient Visits

We know the importance of loved ones being a part of the healing process. We will support and encourage patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. Our staff can help make these virtual connections with the use of an iPad.

Rush Oak Park Hospital 

Updated Dec. 23, 2021

As of Dec. 23, 2021, Rush will not allow visitors to the Emergency Department with the exceptions listed below. 

As of Dec. 26, 2021, Rush Oak Park Hospital will not allow visitors in most of our inpatient and outpatient areas with the exceptions listed below.


Rush Oak Park Hospital has updated our visitor policy to preserve the health and safety of our patients, staff, visitors and students. Rush will follow all city, regional and state emergency preparedness guidelines and will adjust our policies as any mandates change.

We know the importance of loved ones being a part of the healing process. Rush supports and encourages patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.

At our main hospital entrances, all visitors are screened for potential contact with someone who is sick or presents any flu-like symptoms, which includes fever, rash, cough or shortness of breath. Additionally, people who have traveled internationally in the last 30 days will continue to be directed to obtain a negative COVID-19 test result no more than 72 hours before arriving at the hospital or quarantine for a 10-day period.

The following guidelines have been implemented across the Rush University System for Health:

  • No visitors are allowed for patients who are COVID-19 positive or under investigation for COVID-19.
  • Everyone entering a Rush hospital will be screened (per public health recommendations) at the information desk nearest to their point of entry.
  • Visitors who have flu-like symptoms will not be allowed to visit patients.
  • All visitors will be required to wear a hospital-issued mask at all times.

Inpatient

There are no visitors allowed on the inpatient units with the exceptions listed below. No one under the age of 18 may visit. No one with flu-like symptoms or anyone that has been in contact with an individual confirmed to have COVID-19 can visit. 

  • Patients undergoing a same-day surgery or procedure while admitted may have one visitor during the surgery but will be asked to leave when the patient is in recovery or transferred to the unit.
  • For critically ill/end-of-life patients, the number and age of the visitors will be managed by the care team.
  • Hospice patient visits will be determined per Journey Care leadership discretion.
  • Patients needing significant physical, cognitive or emotional support are allowed one support person. 

Ambulatory Care, Outpatient Procedures, Surgeries and Emergency Services

There are no visitors allowed in the outpatient clinics or the Emergency Department with the exceptions listed below. No one under the age of 18 may visit and no one under the age of 18 will be allowed as a support person. No one with flu-like symptoms or anyone that has been in contact with an individual confirmed to have COVID-19 can visit. 

  • Patients in our outpatient clinics may have one support person.
  • Patients having outpatient surgery or procedures may have one support person during the surgery and during recovery to take the patient home. 
  • Patients at the hospital for outpatient laboratory or diagnostic testing (e.g., radiology, lab) may have one support person.
  • Emergency Department: no visitors are allowed for Emergency Department patients with the exception of Emergency Department patients under the age of 18. Emergency Department patients under the age of 18 may have one parent or guardian.