Billing Policies

Billing Policies

At Rush, we continually strive to contain costs while maintaining our commitment to excellence in medical care. And we ensure that every appropriate effort is made to collect money owed to the hospital for services provided.

Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, the hospital will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration.

The hospital accepts assignments of benefits and maintains an active follow-up program with all insurance carriers. Insurance is billed as a courtesy to the patient, and the patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts.

Patients should contact their insurance if payment has not been made within 45 days. Accounts with balances due after 60 days will be billed to the patient regardless of pending insurance benefits. Accounts with past due balances may be forwarded to a collection agency or attorney.

At the patient's request, a detailed bill may be provided. At Rush Copley Medical Center, the hospital will send periodic statements to the patients or responsible party in an effort to keep them informed as to the status of all open accounts. Please contact Rush University Medical Center and Rush Oak Park Hospital's financial counselors for questions regarding a detailed bill.

Payment options

Unpaid balances — including all applicable co-payments, co-insurance, deductibles and any non-covered services — are the responsibility of the patient and must be paid within 30 days of receipt of the statement. Accounts with balances due after that time may be forwarded to a collection agency. Payments may be made via:

  • Online through MyChart
  • In-person
  • Phone
  • Mail 

Acceptable forms of payment include: 

  • Visa
  • Discover
  • Mastercard
  • Cash, check or money order 

If for any reason you are unable to pay your bill on time, please contact our customer service to set up a payment plan arrangement or financial counselors at the hospital where you receive care to inquire about financial assistance. 

Self pay

Patients who are uninsured or fail to provide Rush with adequate billing information — including proper managed care authorization/referrals — are responsible for the total payment of their bills. Any payment arrangements other than payment in full must be approved in order to keep your account from being considered past due. 

If for any reason you are unable to pay your bill on time, please contact our customer service to set up a payment plan arrangement or financial counselors at the hospital where you receive care to inquire about financial assistance. 

Contact us

If you have any questions about our billing policies, please contact our customer service representatives at the hospital where you receive care:

  • Rush University Medical Center: (312) 942-5967
  • Rush Copley Medical Center: (630) 978-4990
  • Rush Oak Park Hospital: (312) 942-5967