Qualifying for financial assistance

Our financial counselors or customer service representatives are available to perform a financial assessment to determine which one of the following programs is the best fit for you. We will help you navigate the application and supporting documentation requirements, if required, and review the eligibility requirements.

• Financial assistance/full write-off: Your bill can be discounted up to 100% if your income is 400% of the Federal Poverty Guidelines (family size-adjusted). 
• Uninsured patient discount: RUSH University Medical Center and RUSH Oak Park Hospital offer Illinois residents a 50% to 80% discount to all uninsured patients depending on family income. Both hospitals also offer a 50% discount to all uninsured, out-of-state residents.
• Non-covered discount: RUSH University Medical Center and RUSH Oak Park Hospital offer a 50% discount if your insurance does not cover the medical services provided. Deductibles, co-insurances and co-pays do not qualify for the non-covered discount.
• Payment plans: Payment plans can be set up directly in MyChart. If preferred, you can also work with our financial counselors or customer service representatives to determine an appropriate interest-free monthly payment plan that works for your financial situation.
• Presumptive charity care: RUSH University Medical Center and RUSH Oak Park Hospital cover some of your medical costs if you are already a patient at RUSH and your family income is below 200% of the Federal Poverty Guidelines. This program is for patients who are uninsured. We will determine your eligibility for each episode of care. Please refer to the Financial Assistance Policy for eligibility criteria for this program.
• Catastrophic Balance Program: RUSH University Medical Center and RUSH Oak Park Hospital can discount your bill to a maximum of 20% of your household income on an episodic basis, during a rolling twelve-month period.

Additional resources

• RUSH University Medical Center and RUSH Oak Park Hospital's Financial Assistance Policy in English, Spanish, Mandarin Chinese or Polish.
• RUSH University Medical Center and RUSH Oak Park Hospital's Financial Assistance Summary in English, Spanish, Mandarin Chinese or Polish.
• Federal Poverty Guidelines, which is accessible through the Federal Register.

Applying for financial assistance

To be evaluated for financial assistance programs, you can apply on MyChart or by mail. Follow the instructions for each option listed below.

MyChart

1. Log on to your MyChart account.
2. On the Billing menu, click on Financial Assistance.
3. Follow the prompts.

By mail

1. Download the financial assistance application in English, Spanish, Mandarin Chinese or Polish.
2. Complete the form.
3. Mail the completed form to either the RUSH University Medical Center or RUSH Oak Park Hospital address below, depending on where you received care.

RUSH University Medical Center
ATTN: Financial Counselors
1653 W. Congress Parkway
Chicago, IL 60612

RUSH Oak Park Hospital
ATTN: Registration
520 S. Maple Ave.
Oak Park, IL 60304

Contact us

If you have any questions about our financial services or you need help filling out your application, please contact our financial counselors or customer service representatives.

• Financial counselors
  • Phone: (312) 942-5967
  • Monday through Friday: 8 a.m. to 4:30 p.m.
• Customer service representatives
  • Phone: (312) 942-5693 or (866) 761-7812
  • Email: billing_info@rush.edu
  • Monday through Friday: 8 a.m. to 4:30 p.m.

Qualifying for financial assistance

Our financial counselors or customer service representatives will perform a financial assessment to determine if you qualify for our financial assistance/charity care program.

• Financial assistance/charity care: For individuals whose family income is at or below 600% of the federal poverty level, RUSH Copley Medical Center will provide discounted charges for emergency medical conditions or medically necessary services. Once you've completed an application and its been approved, you will not be charged more than the amounts generally billed.

Guidelines and policies

Please note that not all of our services are covered by financial assistance/charity care, such as any out-of-network services. In addition, your physician or other non-hospital providers may not participate in RUSH Copley's financial assistance/charity care program. To view a list of specific providers who do not follow our financial assistance/charity care policy, download it here.

All sources of payment must first be exhausted before financial assistance/charity care can be considered. Other sources of payment include: all medical insurance, third party payers and liability claims, workman’s compensation or other public programs. Also, patients who receive financial assistance/charity care will remain responsible for any co-payments, co-insurance and deductibles.

Additional resources

• Financial Assistance/Charity Care Policy in English, Spanish, Polish or Tagalog.
• Financial Assistance/Charity Care Policy in plain language, download it in English, Spanish, Polish or Tagalog.

Applying for financial assistance

To be evaluated for financial assistance programs, you can apply by mail. Please follow the instructions listed below.

By mail

1. Download the financial assistance application in English, Spanish, Polish or Tagalog.
2. Complete the form.
3. Mail the completed form to the address below.
   
   RUSH Copley Medical Center
   ATTN: Patient Financial Services Department
   2000 Ogden Avenue
   Aurora, IL 60504

Contact us

• Financial service counselors:
  • Phone: (630) 978-4990
  • Monday through Friday: 8 a.m. to 4:30 p.m.