For any questions about your bill, please contact customer service at (312) 942-5693.
New: As of Dec. 6, 2025, Rush will issue one statement for all Rush locations.
Rush is moving to one guarantor number for all Rush locations for service on or after Dec. 6, 2025. Prior to this change, patients who receive care at Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital had three unique guarantor numbers.
For each guarantor number, the patient receives separate billing statements and needs to make three separate payments. By moving to one guarantor number, managing your bills will be easier.
Services prior to Dec. 6 will still be billed under separate guarantor numbers.
We want to improve your experience as a patient. Benefits of this change include:
- One statement for all Rush locations for services beginning Dec. 6
- One guarantor number, simplifying your MyChart experience and improving self-service opportunity
- Single point of contact for your billing relating inquiries
- Updated statement design to make it easier to understand your bill
- Clearer hospital and billing information
- Enhanced financial assistance and collection information
Please note: Services prior to Dec. 6 will still be billed under separate guarantor numbers.
This change is effective immediately for all accounts on service dates starting on or after Dec. 6, 2025.
In MyChart, all visits will be associated to the Rush University Medical Center guarantor, regardless of the location where you receive care. If you receive a corresponding statement, these visits will be billed on a combined Rush statement. Service dates prior to Dec. 6 will continue to be billed under your prior Rush Copley Medical Center and Rush Oak Park Hospital guarantor numbers on separate statements until these balances are resolved.
This change will have a minimal impact on you. In the future, if you receive care at another Rush location, all services will be billed to your current guarantor number.
You should expect several changes. First, services on or after Dec. 6 will be billed under a new guarantor account. Your billing statement should be easier to understand and work in MyChart. Payments plans set up in OnPlan will remain active until the payment plan balance is resolved.
Outstanding balances for services at Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital prior to Dec. 6 will continue to be billed on separate statements. Only services on or after Dec. 6 will be billed on a combined Rush statement.
The quickest and easiest way for you to make a payment is to log into mychart.rush.edu, go to the Billing page and select the hospital location with a balance. Alternatively, please refer to your billing statement for other acceptable payment methods.
For most people, no.
However, if you submit payment directly through your bank, you may need to update the payment address and guarantor number when paying for a date of service after Dec. 6. If paying by check, please use the payment address and guarantor number on your statement to confirm your payment is applied correctly. This may have changed since your last payment.
No. The terms of existing payment plans will continue to be honored until the balance is resolved.
No. Balances incurred at Rush Copley Medical Center and Rush Oak Park Hospital prior to Dec. 6 will require a separate payment plan from balances incurred after Dec. 6.
However, once these balances are resolved, one payment plan can be used for balances at Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital.
No. The same financial assistance application will now apply to all Rush locations.
Apply here. You can also learn more about if you qualify. Financial assistance applications and supporting documentation can be uploaded to MyChart.
You can create your own itemized bill in MyChart by logging into mychart.rush.edu. Look for the “Get help from Virtual Assistant” link, and request an itemized bill.
Please note, for service dates prior to Dec. 6, 2025, you may need to request multiple itemized bills for each of your guarantors. For services on or after Dec. 6, all visits will be associated to the Rush University Medical Center guarantor.
Many billing questions can be answered via our Virtual Assistant on MyChart.
If you need to speak to a Customer Service Representative, please refer to your billing statement to find the phone number of the Customer Service team best equipped to help you.
In general, for questions related to Rush Copley Medical Center services prior to Dec. 6, 2025, please call (630) 978-4990. For dates of service on or after Dec. 6, please call (312) 942-5693
All questions for Rush University Medical Center and Rush Oak Park Hospital will continue to be handled by (312) 942-5693.
To turn on paperless billing, go to mychart.rush.edu, navigate to the main menu, select communication preference and click yes for billing-related messages.
General Billing FAQs
A deductible is the amount of "covered" health costs that you pay out of pocket before your insurance plan begins to pay. A deductible is usually a set dollar amount, such as $250 or $500.
A co-payment is a fixed dollar amount you are required to pay out of pocket for a specific service, treatment or medication. The amount may vary depending on the provider and/or location of the visit (e.g., emergency department, outpatient clinic, or inpatient stay). Co-payments are due prior to or at time of service.
A co-insurance is the percentage of the cost of a covered service you are required to pay after your deductible is met and until you reach your out-of-pocket maximum. After you meet your out-of-pocket maximum, most plans will cover the service at 100%
For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-insurance might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.
Once you have this information, there are several ways to pay your bill.
Rush partners with several private physician groups to support anesthesiology, pathology and other specialty care you receive at our facilities. These providers operate independently and may bill you separately for the professional services they provide. Please contact their office directly if you have questions concerning their bills.
Rush offers flexible payment plans to meet your budget. You may also qualify for hospital assistance. Learn more or call customer service at (312) 942-5693.