Rush University Medical Center has new restrictions regarding visitors and is adjusting non-urgent scheduled appointments, elective procedures and surgeries, beginning Wednesday, March 18. Learn more.
For information about coronavirus, see the latest updates and our FAQs.

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Visiting Hours and Policies

Rush is a place of healing, and the safety of our patients, visitors, staff and students is our top priority. To make the most of your visit and to ensure the safest experience possible on our campus, please be aware of our visitor’s policies, including our recently updated visitor check-in policy.

Visitor check-in policy

New restrictions regarding visitors, beginning Friday, March 13

Your health and well-being while visiting Rush is our top priority. In an effort to protect patients and the community, we have updated our visitor policy.
 
Effective immediately and until further notice, we are not allowing visitors in most of our inpatient and outpatient areas. Exceptions have been made for certain patient groups, including children. Additionally, in an effort to protect our patients and staff, our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.
 
We understand this change will represent a significant hardship for both patients and families. This was a difficult decision, but one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve. We want to assure you that it is safe to visit us for your scheduled appointments and procedures.

We know the importance of loved ones being a part of the healing process. We will support and encourage inpatients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.The following changes have been implemented across the Medical Center:

  • No one under the age of 12 may visit.
  • No visitors will be allowed in adult inpatient units  Please note these exceptions:
    • Critically ill/end of life patients – the number of visitors will be managed by the care team
    • Hospice – per Journey Care leadership discretion
  • Our pediatric patient population, including general pediatrics, PICU and NICU (patients under the age of 18), may have one visitor. Patients in the Mother Baby Unit may have one partner. While in Labor and Delivery, patients can have one partner and one doula if needed.
  • Adult patients undergoing surgery may have one visitor for the duration of the procedure.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Changes to the visitor policy at our outpatient clinics are as follows:

  • Patients in our outpatient clinics may have one support person.
  • Patients having outpatient surgery may have one support person.
  • Patients at the Medical Center for outpatient laboratory or radiology therapy may have one support person.
  • Emergency Department patients may have one support person.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Thank you for understanding and cooperating with these changes. If you have any questions or concerns regarding our visitor policies, please visit our COVID-19 information webpage, or call (888) 352-7874.

When you arrive at Rush to visit a patient in the Tower, Atrium or Kellogg building, you’ll need to check in at one of the following information desk locations:

  • Atrium, fourth floor
  • Edward A. Brennan Entry Pavilion, first floor of Tower
  • Bring a picture ID. When you arrive, you’ll be asked to show a government-issued photo ID, such as a driver’s license, state ID, U.S. military credentials, permanent resident card, readable international passport, or matrícula consular ID.
  • Get your photo taken. Our information desk staff will scan your ID and will take a photo of you and any other visitors in your party who are 12 years or older.
  • Receive your visitor’s badge. They will then give your visitor’s badge, which will include your first and last name, your destination, the date and your photo. Your badge will be valid for eight hours. After your badge expires, you can visit the information desk to get a new badge.
  • Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible while you are at the hospital. If it is not visible, any member of the Rush staff may ask you to show it to them.
  • Don’t forget to check out. When you are ready to leave Rush, please stop by a security post to check out of the hospital and return your visitor’s badge.

Currently, the visitor check-in policy is only for inpatient visitors. However, anyone accompanying an outpatient to a procedure in these three buildings will need to register and receive a visitor’s badge.

Visiting hours

  • Monday through Sunday, 8 a.m. to 8 p.m.
  • Some units may have different visiting hours. If you are unsure, please call the hospital operator at (312) 942-5000 to be transferred to a specific unit to find out the visiting hours for that unit.

Visitor policies

  • The intensive care and other select units have special visitor policies. Please check with the specific unit or call the hospital operator at (312) 942-5000 to be transferred to a specific unit and find out the specific policies.
  • We ask that no more than two people visit a patient at one time.
  • Children under age 16 years are not permitted to visit unaccompanied unless special arrangements are made with the nurse in charge.

Family members

Rush is committed to including your loved ones in your care. We understand and interpret the terms “family” or “family member” to include the following:

  • Biological and/or legal family members (e.g., spouses, children, siblings, parents, grandparents)
  • Extended family members (e.g. grandchildren, nieces, nephews, uncles, aunts)
  • Other visitors of your choice (e.g., domestic or civil union partners of the same or different sex, significant others, caretakers, guardians, agents, friends), regardless of sexual orientation and gender identity.

Smoking policy

For the health of our entire community, Rush is a tobacco-free campus. That means smoking is not allowed anywhere on campus, including outdoor areas.

If you would like help quitting smoking, please call the Illinois Tobacco Quit Line: (888) QUIT-YES (784-8937) or visit www.quityes.org. For a referral to a physician at Rush who can help, call (888) 352-RUSH (7874).