At Rush, we encourage our patients to partner with their health care providers to be actively involved in their care.
At Rush, we take a collaborative approach to your care by partnering with you and your family. As an active participant in your care, you have certain responsibilities that will help in the effectiveness of your care and with your satisfaction with your care.
- Communicate openly and honestly with your care providers. Provide information about past illnesses, hospitalizations, medications and other health-related matters.
- If you do not fully understand instructions or information about your condition or treatment, ask questions to your health care provider to make sure you know the facts and details about your plan of care.
- If you have advanced directives, bring a written copy with you when you come to Rush. (Advanced directives are legal forms that describe to your doctors and your family what kinds of treatments you want in case you become unable to make medical decisions for yourself.)
- Provide necessary information for insurance claims and work with the hospital to make payment arrangements when necessary.
- Refrain from aggressive behavior — verbal or physical. Rush is a safe and healing place, and this behavior is not tolerated. Physical assault will reported to law enforcement. For security assistance, please call (312) 942-5678.
A patient has the right to:
- Participate in the development and implementation of his/her plan of care.
- Receive important information about his/her care in a preferred language.
- Care free from discrimination (based on age, race, ethnicity, religion, culture, language, disability, sex, sexual orientation, gender, gender identity/expression or socioeconomic status).
- Have a family member or representative of his/her choice and his/her personal physician notified upon his/her admission to Rush University Medical Center.
- Make informed decisions regarding his/her care. This includes being informed of his/her health status, being involved in care planning and treatment, and being able to request or refuse treatment. If he/she is unable, for whatever reason, to act on his/her behalf, a representative may act for the patient.
- Formulate advance directives concerning his/her health care with which the Medical Center will comply.
- Receive care in a safe setting.
- Be free from all forms of abuse and harassment.
- Be free from any form of restraints that are not medically necessary. A restraint can only be used when needed to improve a patient’s well-being and when less restrictive alternatives have been determined to be ineffective.
- Be free from seclusion and restraints that are used as a means of coercion, discipline, convenience or retaliation. Seclusion or a restraint can only be used when needed to ensure a patient’s physical safety and when less restrictive alternatives have been determined to be ineffective.
- Have a family member, friend or other individual to be present with them for emotional support during the course of the hospital stay, as long as the individual’s presence does not infringe on others’ rights, safety, or does not endanger the health or safety of the patient. The patient also has the right to withdraw or deny such consent at any time.
- Be informed of the name of his/her physician, clinical psychologist or other practitioner who has the primary responsibility of his/her care, treatment or services.
- Privacy rights established under the Health Insurance Portability and Accountability Act (HIPAA). These rights are outlined in the Notice of Privacy Practices (NPP), which is provided to each new patient at Rush.
- File a complaint or grievance with Rush University Medical Center. This may be done orally or in writing. The goal of the Medical Center is to provide health care that is supportive and patients are assured that the presentation of a complaint or concern will not compromise treatment.
If patients, for whatever reason, are unable to understand their patient rights, health care providers will provide whatever assistance is reasonably necessary to assist the patients in understanding their rights. This may include (but is not limited to) the use of assistive devices for the hearing and seeing impaired or the use of interpreters for those who are not proficient in English.
If you feel you have been denied any of the right listed above, you may make a complaint. Learn more here.
If you have a complaint, please contact us by phone or email:
Patient Relations Department
Patients may also contact the Joint Commission via the following methods:
- Website: www.jointcommission.org
- Fax: (630) 792-5636
Office of Quality and Patient Safety
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
View Rush's Nondiscrimination Policy.