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Patient Complaints

Rush's goal is to provide supportive health care. We want to know if you are not satisfied with your care or if you feel like you have been denied any of your patient rights. You can be assured that any complaint or concern will not compromise your treatment.

If you have a complaint, please contact us by phone or email:

Patient Relations Department
(312) 942-6979
patient_relations@rush.edu

How we handle complaints

Our Patient Relations team will promptly investigate all complaints and respond within 30 days or will provide an update. Depending on the nature of the complaint and the need for further investigation, the department may provide you with a written response.

Unresolved complaints

If you are unsatisfied with the resolution of a case involving harm or physical injury, you may submit the matter to the Rush Mediation program. For more information about the Rush Mediation program, contact the Office or Risk Management at (312) 942-7828.

If you are unsatisfied with the resolution of a complaint involving the denial of patient rights, you may also contact the following state agencies:

  • Illinois Department of Public Health, (800) 252-4343
  • Joint Commission, (800) 994-6610 or complaint@jointcommission.org
  • Illinois Foundation for Quality Healthcare (for Medicare patients), (800) 647-8089