As we begin to reopen Rush University Medical Center for elective procedures and in-person care, we are putting your safety first. For information about COVID-19, see the latest updates. Rush accepts donations to support our response effort, staff, and patients and families.

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COVID-19 Patient and Visitor Updates

Coronavirus (COVID-19) update on procedures, surgeries and clinic appointments

Your health is essential, and we encourage you not to delay the care you need. In addition to continuing to perform all emergency and urgent procedures and surgeries, starting May 11, Rush will begin reopening our clinics and performing elective procedures again in the weeks ahead.

We want to assure you that we are taking every possible measure to keep you safe when you choose Rush for care. We have adopted many precautions to minimize your risk of exposure to COVID-19 when you come to any Rush location — and they will all remain in place as we reopen our clinics.

Throughout the COVID-19 pandemic, we have safely and successfully continued to care for non-COVID patients. In fact, 75% of the patients we’ve treated since March have been non-COVID patients, and we have safely and successfully conducted more than 40,000 non-COVID visits.

We also continue to provide virtual convenient care options for everyday conditions like cough, cold and flu through our On Demand Virtual Care platform on the My Rush app.

Coronavirus (COVID-19) restrictions regarding visitors

Your health and well-being while visiting Rush is our top priority. In an effort to protect patients and the community, we have updated our visitor policy.

Effective immediately and until further notice, we are not allowing visitors in most of our inpatient and outpatient areas. Exceptions have been made for certain patient groups, including children. Additionally, in an effort to protect our patients and staff, our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.

We understand this change will represent a significant hardship for both patients and families. This was a difficult decision, but one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve. Additionally, Rush offers a free cell phone lot for caregivers or drivers to wait in their car during a patient visit. We want to assure you that it is safe to visit us for your scheduled appointments and procedures.

We know the importance of loved ones being a part of the healing process. We will support and encourage inpatients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.The following changes have been implemented across the Medical Center:

  • No one under the age of 12 may visit.
  • No visitors will be allowed in adult inpatient units. Please note these exceptions:
    • Critically ill/end of life patients – the number of visitors will be managed by the care team
    • Hospice – per Journey Care leadership discretion
  • Our pediatric patient population, including general pediatrics, PICU and NICU (patients under the age of 18), may have one visitor. Patients in the Mother Baby Unit may have one partner. While in Labor and Delivery, patients can have one partner and one doula if needed.
  • Adult patients undergoing surgery may have one visitor for the duration of the procedure.
  • The Emergency Department allows one visitor with an underage patient, a patient with a disability or end of life patient. Otherwise, no visitors currently are allowed in the ED.
    • If an ED patient is admitted, visitors are not allowed to accompany them into the hospital.
    • Families of patients who go to the COVID-19 testing area in the ED are not allowed to wait for them in the waiting room.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Changes to the visitor policy at our outpatient clinics are as follows:

  • Patients in our outpatient clinics, with the exception of the Cancer Center, may have one support person. The Cancer Center has a strict no visitor policy, with certain exceptions for patients with conditions such as cognitive impairment and dementia.
  • Patients having outpatient surgery may have one support person.
  • Patients at the Medical Center for outpatient laboratory or radiology therapy may have one support person.
  • Emergency Department patients may have one support person.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Thank you for understanding and cooperating with these changes. If you have any questions or concerns regarding our visitor policies, please visit our COVID-19 information webpage, or call (888) 352-RUSH.

For additional information on how our policy changes affect pediatric care, please view our pediatrics FAQ page. For information on adjustments made by the Cancer Center, please view our Cancer Center COVID-19 FAQ page.

Restricted Visitor Policy FAQs

In an effort to protect patients, their families and everyone at Rush, we have adopted a no visitors policy. This change applies to all of Rush University Medical Center, and is effective immediately. Exceptions have been made for certain patient groups, including children, as listed below.

With limited exceptions, adult inpatients will not be allowed visitors.

We understand this change will represent a significant hardship for both patients and families. This decision was difficult, but it’s one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve.

The exceptions to our “no visitor” policy are as follows:

  • Patients receiving end of life care have no restrictions.
  • Patients under 18 years of age, including patients on our pediatrics units, the neonatal intensive care unit and the pediatric intensive care units, can have two visitors, who must both be parents or guardians.
  • Patients in the Mother Baby Unit may have their partner visit. While in Labor and Delivery, patients can have their partner with them and one doula if needed.
  • Patients with disabilities who need assistance due to the specifics of their disability may have one designated support person with them. This could include specific needs due to altered mental status, intellectual or cognitive disability, communication barriers or behavioral concerns. If a patient with a disability requires an accommodation that involves the presence of a family member, personal care assistant or similar disability service provider, knowledgeable about the management of their care, to physically or emotionally assist them during their hospitalization, this will be allowed with proper precautions taken to contain the spread of infection.
  • Adult patients undergoing surgery with sedation may have one visitor for the duration of the procedure. The visitor must leave upon completion of procedure/surgery.
  • No one under the age of 12 may visit.
  • All visitors will be screened at the information desk nearest to their point of entry to the Medical Center. Visitors who have flu-like symptoms should not visit patients.

Our outpatient visitor policies are as follows:

  • Patients in our outpatient clinics may have one support person with them.
  • Patients having outpatient surgery may have one support person with them.
  • Children may be accompanied by one parent or guardian.
  • Patients at the Medical Center for outpatient laboratory, radiology therapy or sleep center services may have one support person with them.
  • Emergency Department patients may have one support person with them.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the Medical Center. Visitors who have flu-like symptoms should not visit patients.

In an effort to protect our patients and staff, our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.

We are committed to keeping your loved ones comfortable while they are here. We are also encouraging our inpatients to connect with friends and family by phone and through other technology, such as FaceTime or Skype.