Coronavirus (COVID-19) updates
Your health is essential, and we encourage you not to delay the care you need.
We want to assure you that we are taking every possible measure to keep you safe when you choose Rush for care. We have adopted many precautions to minimize your risk of exposure to COVID-19 when you come to any Rush location.
Throughout the COVID-19 pandemic, we have safely and successfully continued to care for non-COVID patients.
We also continue to provide virtual convenient care options for everyday conditions like cough, cold and flu through our On Demand Virtual Care platform on the My Rush app.
Coronavirus (COVID-19) restrictions regarding visitors
We know how important the presence of family and friends are in the healing process — and to align with the reopening of Illinois — we are gradually advancing our inpatient visitor policy to allow visitors in our inpatient areas.
Please note that while the Chicago Department of Public Health emergency travel order does not apply to patients receiving services at Rush, no visitors or support persons will be able to accompany the patient into medical center if they have visited any of the states currently on the list within the last 14 days. You can find a list of the states here.
Effective immediately all non-COVID patients will be allowed one visitor each, with a maximum of two visitors allowed to visit each day in rotating shifts. In certain circumstances, exceptions to the one-visitor rule will be made for some patient groups, including children and end of life.
The no-visitor policy remains in place for patients who are under investigation for COVID-19 or are positive for COVID-19. In certain circumstances, exceptions to the no visitor policy will be made for a patient group, including children and end of life.
In an effort to protect our patients and staff, thermal scanning at the entrances will continue. All visitors will be required to wear a Rush-issued mask at all times during their stay and not be experiencing any COVID-19 symptoms: fever, cough, shortness of breath, sore throat, body aches, loss of smell.
Our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.
Additionally, Rush offers a free cell phone lot for caregivers or drivers to wait in their car during a patient visit. We want to assure you that it is safe to visit us for your scheduled appointments and procedures.
We will continue to support and encourage inpatients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.
Outpatient Clinic Policy
We are not allowing visitors in our outpatient clinics with the following exceptions:
- One visitor allowed with every patient in the Cancer Center.
- Two parents or guardians are allowed for pediatric appointments.
- Patients having outpatient surgery may have one support person.
- Patients at the Medical Center for outpatient laboratory or radiology therapy may have one support person.
- Emergency Department patients may have one support person.
- No one under the age of 12.
All visitors will be screened at the information desk nearest to their point of entry to the Medical Center; and will be required to wear a Rush-issued mask at all times during their stay and not be experiencing any COVID-19 symptoms: fever, cough, shortness of breath, sore throat, body aches, loss of smell.
Thank you for your patience and understanding. We want to keep Rush a welcoming place where patients can benefit from the support of their family and friends, and we want to ensure the safety of everyone who enters our facility.
If you have any questions or concerns regarding our visitor policies, please visit our COVID-19 information webpage.
For additional information on how our policy changes affect pediatric care, please view our pediatrics FAQ page. For information on adjustments made by the Cancer Center, please view our Cancer Center COVID-19 FAQ page.