Video Visits for Kids

Video Visits for Kids

Get care for your child, without leaving home. Save yourself a trip to the pediatrician’s office by connecting to a Rush provider over video chat.

Get care for your child, without leaving home. Save yourself a trip to the pediatrician’s office by connecting to a Rush provider over video chat.

When your child is sick, getting to the doctor can be a challenge. Through Rush video visits, our providers come to you. Video visits are available 7 a.m. to 9 p.m., seven days a week.

We now offer video visits for novel coronavirus concerns. Start a visit for your child.

Start Your Child’s Virtual Visit

To start your video visit, simply follow the steps below:

  1. Open or download the My Rush app, available on the App Store and Google Play. If you already have the app, make sure you are using the latest version.
  2. Log on to your child’s MyChart account. If you haven’t signed your child up for MyChart, your child’s online health record, you’ll need to do that first. Sign up for MyChart now or in the My Rush app.
  3. Select On-Demand Video Visits from the virtual care menu.
  4. Enter information about your child’s condition and complete the check-in process.
  5. Within 20 minutes, a prompt will notify you that a pediatric Rush provider is ready to connect.
  6. Chat one-on-one with a live Rush pediatric provider. Your child must be present for the visit.
  7. If your child needs prescriptions, we'll send them to your pharmacy of choice.

For more information, check out our video visit FAQs. For assistance connecting to a video visit, you can contact us at (312) 563-6600 or email us at virtualcare@rush.edu.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

Conditions Available

• Allergic reaction

• Cold/flu

• Concern for COVID-19

• Constipation

• Cough

• Diaper rash

• Diarrhea

• Lice

• Red eye

• Rash

• Wound check

 

If you need treatment for a condition other than these, you can make an appointment. E-Visits for children are also available for care through a secure questionnaire. You can connect with your regular pediatric or adult providers with scheduled video visits.

Payment

Your payment will be determined at the time of visit. If we’re able to process your insurance, you’ll be charged a co-pay based on your plan. If you do not use insurance for your visit or if we aren’t able to verify your coverage before you receive care, you’ll be charged a $65 deposit. Further charges may be billed after your visit depending on your care and insurance plan.