At Rush University Medical Center, we are putting your safety first. For information about COVID-19, see the latest updates. Rush accepts donations to support our response effort, staff, and patients and families.
Video visits are fast, easy and convenient.
Video visits are available to adults and children of all ages. New and existing patients are accepted. For the best possible experience, access video visits on the My Rush app, available on the App Store and Google Play.
Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.
|• Acid reflux||• Cold/flu||• Concern for novel coronavirus|
|• Coping and stress||• Cough||• Diarrhea*|
|• Fever||• Insect bites/stings||• Minor burns|
|• Minor injuries||• Painful urination*||• Red eye*|
|• Return to work assessments||• Seasonal allergies||• Sinus problems*|
|• Sore throat||• STD counselling||• Wound check|
Return to work assessments will provide you with documentation needed to return to your workplace after an illness. If you need treatment for a condition other than these, you can make an appointment or visit one of Rush’s walk-in care locations.
|• Allergic reaction||• Cold/flu||• Concern for novel coronavirus||• Constipation|
|• Cough||• Diaper rash||• Diarrhea||• Lice|
|• Red eye||• Rash||• Wound check|
Video visits for kids are restricted to the topics above. For visits with children under 12 years of age, the parent/guardian and child must both be present for the visit.
If you need assistance setting up a proxy account for your child 11 years and younger or getting an account set up for children 12 years to 18 years, please call (312) 563-6600.
Video visits are available 7 a.m. to 9 p.m., seven days a week.
Your payment will be determined at the time of visit. If we’re able to process your insurance, you’ll be charged a co-pay based on your plan. If you do not use insurance for your visit or if we aren’t able to verify your coverage before you receive care, you’ll be charged a $65 deposit. Further charges may be billed after your visit depending on your care and insurance plan.
Take the following steps to get started with your video visits: