Vizient has ranked Rush University Medical Center #1 for quality among the nation’s most prestigious academic medical centers. Learn more.

Excellence is just the beginning.

On-demand video visits:
Rush care, where and when you need it.

Talk to a live provider and get an online diagnosis now.

How it works

Video visits are fast, easy and convenient. 

  • Check in for a video visit and get a notification within 20 minutes that a provider is ready to connect.
  • Chat one-on-one with a live Rush provider. If you need prescriptions, they’ll be sent to your pharmacy of choice.

Video visits are available to anyone 18 and older, whether or not they have seen a doctor at Rush in the past. The flat rate for all video visits is $49. For the best possible experience, access video visits on the My Rush app, available on the App Store and Google Play.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

Treatment for the following conditions

• Acid reflux • Cold/flu • Fever
• Insect bites/stings • Minor burns • Minor injuries 
• Painful urination* • Red eye* • Seasonal allergies
• Sinus problems* • Sore throat • STD counselling 
• Wound check    

If you need treatment for a condition other than these, you can make an appointment or visit one of Rush’s walk-in care locations.

*E-Visits available.

Video visit hours

Video visits are available 9 a.m. to 6 p.m., Monday to Friday.

If you need care outside of these hours, consider an E-Visit or visit one of our walk-in care locations


Video visits cost just $49 per visit. Rush doesn’t bill insurance for video visits. Your credit, debit or health savings account (HSA) will be charged when you check in for your visit.

Start your virtual visit

Take the following steps to get started with your video visits:

  1. Log in to MyChart or register for a MyChart account on your browser or in the My Rush app. We recommend using the My Rush mobile app, available on the App Store and Google Play. If you already have the app, please verify that you are on the latest version. 
  2. Select On-Demand Video Visits from the virtual care menu.
  3. Enter information about your condition and complete the check-in process, including payment.
  4. Within 20 minutes, you’ll be notified that a provider is ready to connect. 
  5. Join the video chat on your smartphone, tablet or computer and get treatment.

For more information, check out our video visit FAQs. For assistance connecting to a video visit, you can contact us at (312) 563-6600 or email us at

Download the app

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, please verify that you are on the latest version.


Learn More

If you prefer to get an online diagnosis from a provider via message, try an E-Visit.
Your primary care doctor is on your side to help you meet whatever health goals you set — and to help gently push you toward better health when you need that, too.
Visit Rush's online physician directory to search for a provider who meets your needs and the needs of your family. The directory provides a range of information to help you choose, including video profiles for many care providers.