As we begin to reopen Rush University Medical Center for elective procedures and in-person care, we are putting your safety first. For information about COVID-19, see the latest updates. Rush accepts donations to support our response effort, staff, and patients and families.

Excellence is just the beginning.
Thermal scan at Rush

Ensuring the health and safety of our patients has always been our highest priority. Never has that priority been clearer than it is now.

Rush is still here for all your health care needs — and we’re ready for you. Please do not delay the care you and your loved ones need. Learn what Rush is doing to continue providing the best care possible — with teams of specialists who have set the standard for patient care before and during the COVID-19 pandemic.

Your safety comes first

There is no need to put off the care or treatment you need. We are here for you. And we are committed to keeping you safe.

Rush — one of 35 medical centers in the nation designated by the CDC as having the highest standards in infection control — has adopted extensive precautions to minimize your risk of exposure to COVID-19 when you come to any of our locations.

  • Temperature screening: All patients, staff or anyone else coming into all our Rush locations will have their temperature taken by contactless, infrared temperature scanners at our entrances.

  • Everyone is wearing a mask: We will give you a hospital-grade mask as you enter any of our facilities, and all Rush staff members will be wearing masks. This gives an added level of protection for every person coming into our hospitals and clinics.

  • Social distancing: We have reconfigured all waiting rooms and common areas to ensure that seating is at least six feet apart, and everyone is practicing social distancing whenever possible.

  • Enhanced COVID-19 screening: We are screening all patients for COVID-19 symptoms when they come in for their appointment or procedures. Also, our call center has nurses on staff who screen patients over the phone at the time of scheduling and the night before an appointment/procedure. Rush staff ask several questions about possible COVID-19 symptoms and will guide patients on next steps if symptoms exist.

  • Cellphone parking lot: Rush is offering a safe, nearby, free parking area for loved ones to comfortably stay in their cars, while waiting for patients who are having appointments, tests or procedures.

  • Expanded COVID-19 testing: We are offering point-of-care COVID-19 testing, and we are testing every surgical patient for COVID-19 before surgery. Also, if you have symptoms of COVID-19 or if you have a temperature of 100°F, we are offering testing for patients in our designated COVID-19 clinic.

  • Bringing care to you: In many of our clinics, we are able to bring some diagnostic testing, such as blood draws and other tests, directly to your exam room rather than having you visit several different labs and locations while you’re here. This allows you to limit the amount of time you spend at our locations and have fewer interactions.

  • Meticulous cleaning: We are following stringent cleaning and disinfecting procedures in all locations, working closely with our infection control team and following federal and local guidelines.

  • Isolation of COVID-19 patients: We have reconfigured our hospital to isolate COVID-19 patients in our emergency department, inpatient units and clinics to avoid contact with non-COVID patients.

  • Robust testing of Rush staff: To ensure the health of our staff, Rush is doing daily temperature checks, symptom monitoring, broad testing of any staff for COVID-19 and antibodies.

Vizient number one ranking graphic
Vizient’s 2019 Quality and Accountability Study ranked Rush University Medical Center No. 1 in the nation for quality among the nation’s most prestigious academic medical centers.
Patient testimonial
“I am beyond impressed with how Rush has adapted their services to support people in this time. I have used the virtual video appointments with a doctor as well as the fully online E-Visit, and both have been so seamless and have made me so happy to be a Rush patient. Access to these made my life so much easier and was a relief to know I have the best care available at my fingertips.”

Getting care from Rush

We know that getting treatment and taking care of your health can’t wait. From virtual care to in-person visits, we are here for all your health care needs — in whatever way you prefer to receive care at this time.

We are proud of the national recognition we have received for our success in preparing for and treating patients with COVID-19. A large part of Rush’s success during the COVID-19 pandemic has been our ability to continue successfully caring for all our patients — both those with COVID-19 and those without it.

Yes. Throughout the COVID-19 pandemic, we have safely and successfully continued to care for non-COVID patients. Throughout the COVID-19 pandemic, 75% of the patients we’ve treated have been non-COVID patients, and we have safely and successfully conducted more than 40,000 non-COVID visits.

We are offering both virtual and in-person care. Your provider can help you determine which type of care is most appropriate for you. You can contact your provider through MyChart with non-emergent questions or call Rush at (312) 352-RUSH (7874).

We have greatly expanded our virtual care options for new and existing patients. Most of our providers are now equipped to conduct scheduled appointments over video for children and adults — from primary care to specialty care, including surgery consults.

Our providers can also do surgical consults with you over video and are able to schedule any in-person follow-ups.

You can also get convenient care not specific to a provider using on-demand video visits. Please download our My Rush app to get additional details and help.

Yes. If you have care needs that require in-person visits, such as diagnostic testing, treatments, surgeries and procedures, it is safe to come into one of our locations for care. In some circumstances, we may be able to do a portion of your visit virtually before you come in, which limits the amount of time you spend in our clinics overall.

We’ve reconfigured our clinics to maintain social distancing in common areas and waiting rooms, all our staff members are always wearing masks and we have implemented even more stringent cleaning procedures.

With the increase in virtual care, many of our clinics are less busy than usual. With fewer people in the clinic, you can get in and out more quickly — with fewer interactions with other patients.

Learn specific details about our Cancer Center and pediatric clinics.

If you are having a health emergency, please don’t delay getting the care you need. We have implemented policies and procedures to isolate patients with possible COVID-19 from others. This has allowed us to continue providing the emergent care our communities need throughout this crisis.

If you are having an immediate medical emergency, please call 911 or visit your nearest emergency department for immediate care.

If you have COVID-19 symptoms, please call ahead (888) 352-RUSH (7874) or start a video visit with a Rush provider who will assess your risk and determine if you need to be tested for COVID-19. If you need to be tested for COVID-19, your provider will give you instructions for coming to Rush to be tested.

If you have symptoms but are unable to call ahead or conduct a video visit, and you instead come to the emergency department or your primary care provider, we will screen you for symptoms to determine if you need a COVID-19 test.

You can also use our self-assessment tool to understand your risk and learn about options for getting care.

If you are having trouble breathing and need emergent care, please call 911 or visit your nearest emergency department to get immediate care.

All Rush University System for Heath hospitals and clinics are dedicated to your safety during these challenging times. Our locations are all taking the same safety precautions to keep you and your loved ones safe as we reopen our clinics and start performing elective surgeries.

Both Rush Copley Medical Center and Rush Oak Park Hospital have long been recognized as some of the safest hospitals in the country, with both hospitals earning the top “A” safety grade from the Leapfrog Group.

Learn more about what you can expect when you receive care at Rush Copley Medical Center.

Non-COVID care by the numbers

Rush has continued to provide the same excellent care you have come to expect from us throughout the COVID-19 crisis. Take a look at these stats for a better picture of our non-COVID-related care from March through May.

COVID-19 infographic
COVID-19 infographic
COVID-19 infographic

Message From Mia Levy, MD, PhD

Mia Levy, MD, PhD, the Sheba Foundation Director of the Rush University Cancer Center, shares how Rush is continuing to safely provide care throughout the COVID-19 pandemic.

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