Safely Getting Care from RUSH

Rush doctor treating a patient while wearing a mask

Safely Getting Care from RUSH

A woman reciving a thermal scan

Ensuring the health and safety of our patients has always been our highest priority. Never has that priority been clearer than it is now.

RUSH is still here for all your health care needs — and we’re ready for you. Please do not delay the care you and your loved ones need. Learn what RUSH is doing to continue providing the best care possible — with teams of specialists who have set the standard for patient care before and during the COVID-19 pandemic.

Your safety comes first

There is no need to put off the care or treatment you need. We are here for you. And we are committed to keeping you safe.

RUSH has adopted extensive precautions to minimize your risk of exposure to COVID-19 when you come to any of our locations.

  • Everyone is wearing a mask: Everyone in our facilities is required to wear a mask. This gives an added level of protection for people coming into our hospitals and clinics.
  • Social distancing: We have reconfigured all waiting rooms and common areas to ensure that seating is at least six feet apart, and everyone is practicing social distancing whenever possible.
  • Enhanced COVID-19 screening: All patients will be assessed for COVID-19 symptoms when scheduling an appointment and then again when they enter a facility or office.
  • Cellphone parking lot: RUSH University Medical Center in Chicago offers a safe, nearby, free parking area for loved ones to comfortably stay in their cars, while waiting for patients who are having appointments, tests or procedures.
  • Skip the waiting room: Many RUSH Copley Medical Group offices now offer the option of skipping the waiting room by allowing patients to check in on their phones via the My RUSH app when they arrive and wait in their cars until it’s time for their visit.
  • Expanded COVID-19 testing: RUSH requires pre-procedure COVID-19 testing for both patients who are fully vaccinated for COVID-19 (individuals who are 14 days past completion of their vaccine series only) and patients who have not been fully vaccinated. Patients must take a COVID-19 test within 72 hours of their procedure. Also, if you have symptoms of COVID-19 or if you have a temperature of 100°F, we are offering testing for patients.
  • Bringing care to you: In many of our clinics, we are able to bring some diagnostic testing, such as blood draws and other tests, directly to your exam room rather than having you visit several different labs and locations while you’re here. This allows you to limit the amount of time you spend at our locations and have fewer interactions.
  • Meticulous cleaning: We are following stringent cleaning and disinfecting procedures in all locations, working closely with our infection control team and following federal and local guidelines.
  • Isolation of COVID-19 patients: We have reconfigured our hospital to isolate COVID-19 patients in our emergency department, inpatient units and clinics to avoid contact with non-COVID patients.
  • Requiring the COVID-19 vaccine for our staff: All RUSH personnel are required to receive the COVID-19 vaccine. This helps us ensure that we can protect the health and safety of our staff and safeguard members of our community who are at the highest risk of developing serious disease from the coronavirus.


No. 3 in Quality

Vizient’s Quality and Accountability Study ranked RUSH University Medical Center No. 3 in the nation for quality among the nation’s most prestigious academic medical centers.

Rubschlager building

I am beyond impressed with how RUSH has adapted their services to support people in this time. I have used the virtual video appointments with a doctor as well as the fully online E-Visit, and both have been so seamless and have made me so happy to be a RUSH patient. Access to these made my life so much easier and was a relief to know I have the best care available at my fingertips.


I'm very impressed with all the precautions [at RUSH Copley Medical Center] ... there was hand sanitizer everywhere, every other chair was blocked in the waiting room and a nurse was waiting to take me back to a room before I even sat down. RUSH Copley is doing things right.

Getting care from RUSH

We know that getting treatment and taking care of your health can’t wait. From virtual care to in-person visits, we are here for all your health care needs — in whatever way you prefer to receive care at this time.

We are proud of the national recognition we have received for our success in preparing for and treating patients with COVID-19. A large part of RUSH’s success during the COVID-19 pandemic has been our ability to continue successfully caring for all our patients — both those with COVID-19 and those without it.

Are you still caring for non-COVID patients?

Yes. Throughout the COVID-19 pandemic, we have safely and successfully continued to care for non-COVID patients.

How can I get care from RUSH?

We are offering both virtual and in-person care. Your provider can help you determine which type of care is most appropriate for you. You can contact your provider through MyChart with non-emergent questions or call RUSH at (312) 352-RUSH (7874).

What is virtual care?

We have greatly expanded our virtual care options for new and existing patients. Most of our providers are now equipped to conduct scheduled appointments over video for children and adults — from primary care to specialty care, including surgery consults.

Our providers can also do surgical consults with you over video and are able to schedule any in-person follow-ups.

You can also get convenient care for many conditions using on-demand video visits and E-Visits. Visit RUSH On Demand to view care options and decide which care option is best for you.

Can I still come to RUSH for in-person care?

Yes. If you have care needs that require in-person visits, such as diagnostic testing, treatments, surgeries and procedures, it is safe to come into one of our locations for care. In some circumstances, we may be able to do a portion of your visit virtually before you come in, which limits the amount of time you spend in our clinics overall.

We’ve reconfigured our clinics to maintain social distancing in common areas and waiting rooms, all our staff members are always wearing masks and we have implemented even more stringent cleaning procedures.

With the increase in virtual care, many of our clinics are less busy than usual. With fewer people in the clinic, you can get in and out more quickly — with fewer interactions with other patients.

Learn specific details about RUSH University Medical Center's Cancer Center and pediatric clinics.

Learn more about safe care and visitor policies at RUSH Copley Medical Center, RUSH Oak Park Hospital and RUSH University Medical Center.

What if I need emergency care?

If you are having a health emergency, please don’t delay getting the care you need. We have implemented policies and procedures to isolate patients with possible COVID-19 from others. This has allowed us to continue providing the emergent care our communities need throughout this crisis.

If you are having an immediate medical emergency, please call 911 or visit your nearest emergency department for immediate care.

What should I do if I have symptoms of COVID-19?

If you have COVID-19 symptoms, click here to determine next steps.

If you have symptoms but are unable to call ahead or conduct a video visit, and you instead come to the emergency department or your primary care provider, we will screen you for symptoms to determine if you need a COVID-19 test.

If you are having trouble breathing and need emergent care, please call 911 or visit your nearest emergency department to get immediate care.