Rush University Medical Center has new restrictions regarding visitors and is adjusting non-urgent scheduled appointments, elective procedures and surgeries, beginning Wednesday, March 18. Learn more.
For information about coronavirus, see the latest updates and our FAQs.

Excellence is just the beginning.

Translate

French German Italian Portuguese Russian

COVID-19 Patient and Visitor Updates

Coronavirus update on procedures, surgeries and clinic appointments

To protect our patients and the community, we are adjusting non-urgent scheduled appointments, elective procedures and surgeries beginning Wednesday, March 18. This also applies to endoscopy procedures, cardiac catheterization procedures, diagnostic testing, and routine mammography and lung cancer screening. Your provider will reach out to you to reschedule your procedure. This is effective through April 30, and we will regularly reassess this decision and will keep you updated. We will continue to perform all emergency and urgent procedures and surgeries.

We will reschedule all non-urgent clinic appointments and will provide an alternative mode, such as telephone visits or video visits to provide care where possible. If you have a non-urgent clinic appointment, your provider’s office will reach out to you to reschedule your appointment. We also have virtual convenient care options for everyday conditions like cough, cold and flu through our On Demand Virtual Care platform on the My Rush app.

Coronavirus restrictions regarding visitors, beginning Friday, March 13

Your health and well-being while visiting Rush is our top priority. In an effort to protect patients and the community, we have updated our visitor policy.

Effective immediately and until further notice, we are not allowing visitors in most of our inpatient and outpatient areas. Exceptions have been made for certain patient groups, including children. Additionally, in an effort to protect our patients and staff, our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.

We understand this change will represent a significant hardship for both patients and families. This was a difficult decision, but one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve. We want to assure you that it is safe to visit us for your scheduled appointments and procedures.

We know the importance of loved ones being a part of the healing process. We will support and encourage inpatients to connect with family and friends by phone and through other technology, such as FaceTime or Skype.The following changes have been implemented across the Medical Center:

  • No one under the age of 12 may visit.
  • No visitors will be allowed in adult inpatient units Please note these exceptions:
    • Critically ill/end of life patients – the number of visitors will be managed by the care team
    • Hospice – per Journey Care leadership discretion
  • Our pediatric patient population, including general pediatrics, PICU and NICU (patients under the age of 18), may have one visitor. Patients in the Mother Baby Unit may have one partner. While in Labor and Delivery, patients can have one partner and one doula if needed.
  • Adult patients undergoing surgery may have one visitor for the duration of the procedure.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Changes to the visitor policy at our outpatient clinics are as follows:

  • Patients in our outpatient clinics may have one support person.
  • Patients having outpatient surgery may have one support person.
  • Patients at the Medical Center for outpatient laboratory or radiology therapy may have one support person.
  • Emergency Department patients may have one support person.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.

Thank you for understanding and cooperating with these changes. If you have any questions or concerns regarding our visitor policies, please visit our COVID-19 information webpage, or call (888) 352-RUSH.

Restricted Visitor Policy FAQs

In an effort to protect patients, their families and everyone at Rush, we have adopted a no visitors policy. This change applies to all of Rush University Medical Center, and is effective immediately. Exceptions have been made for certain patient groups, including children, as listed below.

With limited exceptions, adult inpatients will not be allowed visitors.

We understand this change will represent a significant hardship for both patients and families. This decision was difficult, but it’s one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve.

The exceptions to our “no visitor” policy are as follows:

  • Patients receiving end of life care have no restrictions.
  • Patients under 18 years of age, including patients on our pediatrics units, the neonatal intensive care unit and the pediatric intensive care units, can have two visitors, who must both be parents or guardians.
  • Patients in the Mother Baby Unit may have their partner visit. While in Labor and Delivery, patients can have their partner with them and one doula if needed.
  • Patients with altered mental status, developmental delays or a history of disruptive behavior may have one designated support person with them.
  • Adult patients undergoing surgery with sedation may have one visitor for the duration of the procedure. The visitor must leave upon completion of procedure/surgery.
  • No one under the age of 12 may visit.
  • All visitors will be screened at the information desk nearest to their point of entry to the Medical Center. Visitors who have flu-like symptoms should not visit patients.

Our outpatient visitor policies are as follows:

  • Patients in our outpatient clinics may have one support person with them.
  • Patients having outpatient surgery may have one support person with them.
  • Children may be accompanied by one parent or guardian.
  • Patients at the Medical Center for outpatient laboratory, radiology therapy or sleep center services may have one support person with them.
  • Emergency Department patients may have one support person with them.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the Medical Center. Visitors who have flu-like symptoms should not visit patients.

In an effort to protect our patients and staff, our reception desks cannot accept or deliver outside food, flowers or other personal items for inpatients at this time.

We are committed to keeping your loved ones comfortable while they are here. We are also encouraging our inpatients to connect with friends and family by phone and through other technology, such as FaceTime or Skype.