On-Demand Video Visits

On-Demand Video Visits

Connect with a provider over video chat within 20 minutes, without an appointment. 

07:00-21:00

Additional information:

On-demand video visits are best on the My Rush app from the App Store (iOS) or from Google Play (Android).

Please note: Rush now offers video visits for novel coronavirus concerns. Please use our self-assessment tool to assess your risk or start a visit.

How it works

Video visits are fast, easy and convenient.

  • Check in for a video visit and get a notification within 20 minutes that a provider is ready to connect or select a same-day appointment time. 
  • Chat one-on-one with a live Rush provider. If you need prescriptions, they’ll be sent to your pharmacy of choice.

Video visits are available to adults and to children older than 3 months. New and existing patients are accepted. Video visits are available to children of all ages for cough, cold/flu and concern for novel coronavirus. 

For the best possible experience, access video visits on the My Rush app, available on the App Store and Google Play.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility. If you have questions or concerns about your on-demand video visit, please contact (312) 563-0372

Start your virtual visit

  1. Take the following steps to get started with your video visits:
  2. Log in to MyChart or register for a MyChart account on your browser or in the My Rush app, available on the App Store and Google Play. If you already have the app, please verify that you are on the latest version.
  3. If you’re using MyChart, select Talk to a Doctor for the main menu. If you’re using the My Rush app, navigate to Appointments > On-Demand Video Visits. 
  4. Enter information about your condition and complete the check-in process, including payment.
  5. Select an appointment time or opt to get care within ~20 minutes. You’ll be notified that a provider is ready to connect.
  6. Join the video chat on your smartphone, tablet or computer and get treatment.

You can watch this video for a step-by-step guide to accessing your on-demand video visit. For assistance connecting to a video visit, contact us at (312) 563-6600.

Payment

We’ve recently updated our payment process and insurance coverage for video visit appointments. Your payment will be determined after your visit based on your care and insurance plan. We may bill you and/or your insurance for the relevant amount after your appointment. No payment will be collected at the time of your visit. 

Download the app

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, please verify that you are on the latest version.

For more information, check out our video visit FAQs or details about on-demand video visits for kids

Conditions treated

  • Acid reflux
  • Allergies
  • Back pain
  • Birth control refill
  • Cold
  • Cold sore
  • Constipation
  • Coping and stress
  • Cough
  • COVID-19
  • Diaper rash
  • Diarrhea
  • EpiPen refill
  • Fever
  • Flu
  • Head lice
  • Headache
  • Insect bites/stings
  • Minor burns
  • Minor injuries
  • Rash
  • Red eye
  • Return to school assessments
  • Return to work assessments
  • Sinus problems
  • Sore throat
  • STD counseling
  • Urinary tract infection
  • Vaginal irritation
  • Wound check
View All On-Demand Conditions Treated

Okay. Let’s get started.

Connect with a provider within 20 minutes. You can connect to your visit on a computer using MyChart or on your smartphone using the My Rush app.

Start a video visit in MyChart

Log In to MyChartCreate a MyChart account

Enter your email address, and we’ll email you a link to download the app

Use the My Rush App on your smartphone

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). Anyone with a MyChart account can download and use the app for free. If you already have the app, please verify that you are on the latest version. 

App StoreGoogle Play Store


To complete your video visit, you will be taken to My Rush where we will collect the information needed to get you on your way and feeling better.

Wait time 20m
Cost Varies by insurance

Okay. Let’s get started.

Connect with a provider within 20 minutes. You can connect to your visit on a computer using MyChart or on your smartphone using the My Rush app.

Start a video visit in MyChart

Log In to MyChartCreate a MyChart account

Enter your email address, and we’ll email you a link to download the app

Use the My Rush App on your smartphone

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). Anyone with a MyChart account can download and use the app for free. If you already have the app, please verify that you are on the latest version. 

App StoreGoogle Play Store


To complete your video visit, you will be taken to My Rush where we will collect the information needed to get you on your way and feeling better.