On-Demand Video Visits

How it works

Video visits are fast, easy and convenient.

• Check in for a video visit and get a notification within 20 minutes that a provider is ready to connect or select a same-day appointment time. 
• Chat one-on-one with a live RUSH provider. If you need prescriptions, they’ll be sent to your pharmacy of choice.

Video visits are available to adults and to children older than 3 months. New and existing patients are accepted. 

Video visits aren't available on major holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).

Start your virtual visit

Take the following steps to get started with your video visit:

1. Log in to MyChart or register for a MyChart account on your browser or in the My RUSH app.
2. If you’re using MyChart, select Talk to a Provider from the main menu. If you’re using the My RUSH app, navigate to Appointments > On-Demand Video Visits. 
3. Enter information about your condition and complete the check-in process.
4. Select an appointment time or opt to get care within ~20 minutes. You’ll be notified when a provider is ready to connect.
5. Join the video chat on your smartphone, tablet or computer and get treatment.

You can watch this video for a step-by-step guide to accessing your on-demand video visit. For assistance connecting to a video visit, contact us at (312) 563-6600.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility. If you have questions or concerns about your on-demand video visit, please call (312) 563-0372. 

Please note: if you are 15 minutes late for your video visit, you may be charged a no-show fee. If you need help connecting to your video visit, please call (312) 563-0372.

Payment

We’ve recently updated our payment process and insurance coverage for video visit appointments. Your payment will be determined after your visit based on your care and insurance plan. We may bill you and/or your insurance for the relevant amount after your appointment. You may be charged a copay.

RUSH offers financial assistance options for those who qualify. Learn more.

Be sure to have your insurance card with you before your video visit. Here, you can find a list of all insurance plans that RUSH participates in.  

Download the app

Download the My RUSH app on the App Store (iOS) or from Google Play (Android).