E-Visits

E-Visits

Fill out an online questionnaire and a provider will respond to you via message with a treatment plan.

Sunday - Wednesday: 07:00-21:00
Thursday: Closed Thanksgiving Day.
Friday - Saturday: 07:00-21:00

Additional information:

E-Visits can be completed on your computer or the My Rush app from the App Store (iOS) or from Google Play (Android).

How E-Visits work

E-Visits at Rush are available to anyone 18 and older, whether or not they have seen a doctor at Rush in the past. Get started with your online doctor visit using the following steps:

  • Create a MyChart account on MyChart or the My Rush app. MyChart gives you free access to your online health record. 
  • Once you have an account, log in to MyChart 
  • In your MyChart account, click on "Start an E-Visit" under Quick Links. On the app, go to Virtual Care, then E-Visits. 
  • Fill out a secure online questionnaire based on your symptoms and medical history.
  • In less than an hour, a Rush provider will send you a MyChart message with a diagnosis and treatment plan. The plan will include any needed online prescriptions, which Rush will send to your pharmacy of choice to be filled.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

More information about E-Visits

If you complete an online physician visit outside of regular hours or on certain holidays, you will receive an online diagnosis within an hour after E-Visit services resume the following day.

Certain E-Visit conditions are only for established patients who have visited Rush in the last three years.

  • Back pain
  • Diarrhea
  • Heartburn
  • Red eye (requires uploaded photo)

If you have more questions about E-Visits, check out our E-Visit FAQs or details about E-Visits at Rush for kids.

Payment

We’ve recently updated our payment process and insurance coverage for video visit appointments. Your payment will be determined at the time of visit. If we’re able to process your insurance, you’ll be charged a co-pay based on your plan. If you do not use insurance for your visit or if we aren’t able to verify your coverage before you receive care, you’ll be charged a $65 deposit. Further charges may be billed after your visit depending on your care and insurance plan.

Conditions treated

  • Acid reflux
  • Back pain
  • Birth control refill
  • Cold
  • Cold sore
  • Constipation
  • Diaper rash
  • Diarrhea
  • EpiPen refill
  • Flu
  • Rash
  • Red eye
  • Urinary tract infection
  • Vaginal irritation
View All On-Demand Conditions Treated

Okay. Let's get started.

To complete your E-Visit, you’ll answer questions about your condition and get a treatment plan back over message. To get started, login or create an account on MyChart or the My Rush app.

Start an E-Visit in MyChart

Log In to MyChartCreate a MyChart account

Use the My Rush App on your smartphone

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, please verify that you are on the latest version.

App StoreGoogle Play Store


Wait time 1 hr
Cost Varies by insurance

Okay. Let's get started.

To complete your E-Visit, you’ll answer questions about your condition and get a treatment plan back over message. To get started, login or create an account on MyChart or the My Rush app.

Start an E-Visit in MyChart

Log In to MyChartCreate a MyChart account

Use the My Rush App on your smartphone

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, please verify that you are on the latest version.

App StoreGoogle Play Store