Get to Know Your Virtual Care Providers: Nicole Marks, APN, FNP-BC

Nicole Marks in here telemedicine set up.

Fast Facts

  • How long I’ve been at Rush: I’ve worked at Rush since Feb. 2020. I started at Rush Convenient Care and then transitioned into the Rush On Demand program.  
  • Where I got my medical degree: Northern Illinois University
  • Why I love Rush: I love being part of a health system that provides exceptional health care and is committed to its patients and the communities it serves. 
  • What I like to do when I’m not working: I enjoy cooking, yoga and spending time with my family.

I started my career as a primary care provider at a Federally Qualified Health Center. This gave me the privilege of caring for underserved patients and refugees. I provided family medicine and women’s health care to patients of all ages. I then went on to practice in convenient care medicine and transitioned into telemedicine.

High-quality virtual care

Over the past year telemedicine become an increasingly popular way to provide health care. Telemedicine allows patients to receive high-quality care from the comfort of their own homes. 

Virtual care providers have the unique opportunity to provide care in a safe way and help patients limit their exposure. I believe telemedicine will continue to be a convenient and safe way to provide care after the COVID-19 pandemic as well.

Being part of Rush University System for Health allows me to direct patients to different resources if we can’t address their complaint through telemedicine. Working at Rush is a rewarding experience. Having worked at both Rush Convenient Care and now in the Rush On Demand program, I can say with confidence that Rush constantly strives to provide high-quality patient centered health care. 

A unique perspective

You need to feel cared for and heard during your visit, whether it’s virtual or in-person. I’ve worked with a diverse population of patients and this has taught me the importance of individualized care and ensuring patients can access affordable medications and services.

My experiences working at a FQHC taught me a holistic approach to medicine, which helped prepare me to treat patients over telemedicine. I enjoy virtual visits because patients are also often more relaxed and open when they’re in their own home and it offers a unique perspective into their lives.    

Access and equity

Virtual care helps eliminate obstacles to getting care and improves access and equity in health care. Patients can see a provider without having to find transportation and parents can seek care for themselves and others without having to find and pay for child care. Our hours of operation allow for patients to access health care around their work schedule. 

You do not need to be tech savvy to use the Rush telemedicine platform. The platform is user-friendly and we have multiple ways to assist you with accessing your visit: a help line you can call for assistance, a care coordinator to help you connect with your provider during peak hours and alternate plans if you can’t connect. It’s important to us that all patients are able to see a provider and get the care they need, when they need it, on our virtual platform. 

Rush care, on-demand

RUSH care, on demand

Get convenient care from home for COVID-19 concerns, cold/flu, UTI, seasonal allergies, minor injuries and more with on-demand video visits. Download the My RUSH app to get started.

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