E-Visits at Rush for Kids

The modern-day house call for your child.

Please note: Rush is now offering video visits for concerns related to COVID-19. Learn more

You can now save your child a trip to the pediatrician’s office by connecting to a Rush provider using your smartphone or computer. Through E-Visits at Rush — our online diagnosis and treatment system — children can get the care they need for many common conditions, without ever leaving your home.

Click your way to routine health care for your child

E-Visits at Rush is available for your child if they meet the following criteria:

  • Are between three months and 11 years old (up to their 12th birthday)
  • Had a visit with a provider at Rush University Medical Group in the last three years
  • Have an active MyChart account

Just follow the steps below to get started:

  • Log on to your child’s MyChart account. If you haven’t signed your child up for MyChart, free access to your child’s online health record, you’ll need to do that first. Sign up for MyChart now.
  • Once you’re in your child’s MyChart account, click on the “Start an E-Visit” under Quick Links.
  • Fill out a secure online questionnaire including several questions, depending on your child’s condition.
  • In less than an hour, you’ll receive a MyChart message with a diagnosis and treatment plan created by a Rush provider. This plan will include any needed prescriptions, which Rush will send to your pharmacy of choice to be filled.

E-Visits at Rush is not for emergencies. If your child has an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

Convenient care for your child

E-Visits are available 7 a.m. to 9 p.m., seven days a week. 

You may submit an E-Visit at any time but if you complete an online physician visit outside these hours or on certain holidays, it may take us longer to get back to you.

Conditions treated

Below are common conditions for children that we can treat through E-Visits at Rush:

* You’ll need to upload a photo in the E-Visit questionnaire.

If your child needs treatment for a condition other than these, find a Rush pediatrician or family medicine doctor near you or call (312) 942-3034 to make an appointment. If your child needs a consultation for COVID-19, please try video visits, now available for children. 

Payment

Your payment will be determined at the time of visit. If we’re able to process your insurance, you’ll be charged a co-pay based on your plan. If you do not use insurance for your visit or if we aren’t able to verify your coverage before you receive care, you’ll be charged a $30 deposit. Further charges may be billed after your visit depending on your care and insurance plan. 

E-Visits for adults

E-Visits at Rush is also available for adults

On-demand video visits 

Rush now also offers on-demand video visits for kids. Video visits are available to children of all ages for cough, cold/flu and concern for novel coronavirus. Video visits for kids are restricted to these topics and are currently offered free of charge.