For patients who received a letter on improperly disclosed information by a claims processing vendor, read more.

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Patients Who Received a Notification Letter About Information Improperly Disclosed by a Claims Processing Vendor

Posted Feb. 28, 2019

Rush discovered on January 22, 2019, that an employee of one of our claims processing vendors improperly disclosed a file containing certain patient information to an unauthorized party.

Though the shared information varies by individual, it may include the patient’s name, address, date of birth, social security number and insurance information.

After the discovery, we launched an internal investigation during which we did not find any evidence of any unauthorized access to any of Rush’s internal computer systems or network. Additionally, medical history, treatment, diagnosis or other patient information was not affected, and personal financial information was not shared.

We have attempted to directly notify all patients whose information may have been affected. Law enforcement and regulatory officials also have been notified.

Additional details are available here. We have set up a dedicated call center to answer any questions you might have. To speak to a representative, please call
(833) 231-3355 between 8 a.m. to 5:30 p.m. Central Time, Monday through Friday.