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Cancer Virtual Second Opinion

A cancer virtual second opinion at Rush allows you to get an oncology expert second opinion without an in-person visit. A virtual second opinion consists of a one-on-one, two-way video consultation with a surgeon, including a review of your records or imaging.

To start your virtual second opinion, call (888) 352-RUSH (7874).

Virtual second opinions at Rush are available for cancer, including thoracic surgery. Give us a call and we’ll guide you to the most convenient avenues for care.

How does virtual second opinion work

You can start your virtual second opinion from home at any time. To get started, take the following steps:

  1. Call us at (888) 352-RUSH (7874) to start your virtual second opinion. A member of our team will begin your record collection process.
  2. We’ll schedule you for a video visit with our care team within just a few days.
  3. Meet with a Rush cancer care provider over two-way video chat. They’ll walk you through a care recommendation.

Video visits are conducted on the My Rush app, available for free on the App Store or Google Play. Video visits are currently covered by insurance, with equal coverage to an in-person visit.

The virtual care second opinion process usually takes 1-2 weeks, depending on when we receive your records. Our care team will connect with you right away and if your records are available electronically, your virtual second opinion may be complete in as little as 72 hours.

If you choose to come to Rush after your video consultation, we’ll help you navigate your care.

To start your virtual second opinion, call (888) 352-RUSH (7874).


Why get a second opinion

If you have been diagnosed with cancer, you may want to get a cancer second opinion from another doctor before you begin treatment. A second opinion can help you confirm your diagnosis and fully explore potential treatment options.

Patients with cancer commonly seek a second opinion. Talking to another specialist helps empower you to make decisions about your care based on fully understanding all of your options. Some health plans actually require a second opinion, especially when a doctor recommends surgery or an experimental therapy.

Why choose Rush

When you’re at the Rush University Cancer Center you’ll find the advanced care, compassion and support you need, all from teams of experts dedicated to getting you through this time. As one of the leading academic medical centers in the nation, Rush offers the most advanced cancer care, including immunotherapies, targeted therapies and minimally invasive surgical options.

A second opinion at Rush gives you access to this expertise and the advanced care methods available at Rush. For more information about our surgeons, program credentials, clinical trials and more, please read more on our Cancer Center home page.

Frequently asked questions about virtual second opinion

For more information about how your virtual second opinion will work, take a look at the information below, covering frequently asked questions about the service.

When should I get a second opinion?

Understandably, you may feel like your diagnosis of cancer is a medical emergency. But in reality, there’s almost always time to get a second opinion. Your doctor can tell you how quickly your cancer needs to be addressed.

If your cancer doesn't have to be treated immediately, try to get a second opinion before you start your first treatment. Another doctor or hospital may have options, such as new therapies available through clinical trials, that are better for you.

Depending on record collection, we may be able to complete your virtual second opinion within 72 hours.

Who is eligible for virtual second opinion?

Virtual second opinions for thoracic surgery are currently only available to Illinois residents. Any Illinois resident who has received a cancer diagnosis or a second opinion recommendation from a provider is eligible.

What is the cost of a virtual second opinion?

Virtual second opinion is currently covered by insurance the same as an in-person appointment. Most insurance plans do cover second opinions and most likely, your visit cost will be your standard specialist co-pay. Contact your insurance company for more details.

How long does the virtual second opinion process take?

The virtual care second opinion process usually takes 1-2 weeks, depending on when we receive your records. If your records are available electronically, your virtual second opinion may be complete in as little as 3 days.

What if I would rather visit Rush for an in-person appointment?

We offer virtual second opinions as a convenient option for patients who don’t prefer or are unable to travel Rush. If you would prefer to schedule an in-person visit, let us know when you call to schedule your appointment. Please call us at (888) 352-RUSH (7874).

Is my medical and payment information secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. You control your own password, and your account cannot be accessed without that password. Unlike conventional email, all MyChart messaging is done while you are securely logged on. We also take great care with any physical records you may send in as part of your opinion.

Who will perform my virtual second opinion?

Virtual second opinions are performed completely by providers from the Cancer Center at Rush, never by a third party.

To start your virtual second opinion, call (888) 352-RUSH (7874).