At Rush University Medical Center, we are putting your safety first. For information about COVID-19, see the latest updates. Rush accepts donations to support our response effort, staff, and patients and families.

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Cancer Center COVID-19 FAQs

During these challenging times, the Rush University Cancer Center is still here for you. We want to assure you that we are taking every possible measure to keep you safe during this time as we begin to reopen our clinics and begin scheduling surgeries and procedures. Learn how we are continuing to deliver the excellent care you have come to expect from us.

Our Oak Park clinics, infusion center and radiation oncology clinic is now open.

Our Lisle clinic and infusion center has also reopened.

If you were previously receiving care at these clinics, your care team will contact you about rescheduling your appointments at these locations. If you have any questions, please call us at (312) CANCER-1.

Urgent care, limited in-person appointments and infusion treatments will be available at Rush University Medical Center and Rush Oak Park Hospital. Your care team will evaluate if you need an in-person visit, or if your visit could be conducted virtually. We will be reaching out to you about how your appointment will be scheduled.

For urgent care, patients can come directly to the Cancer Center.

These are some of the precautions we have taken to protect our patients and staff:

  • Enhanced screening protocols for all patients: This includes a phone screening before your appointment. We will ask you several questions about possible COVID-19 symptoms and will guide you on next steps if you do have symptoms.
  • Universal masking of all staff and patients: You will be given a mask as soon as you enter any of our facilities and all our staff members will be wearing masks, as well. This gives an added level of protection for every single person coming into the Medical Center and our clinics.
  • Temperature scanning at entrances: All patients and staff coming to any of our facilities will have their temperature taken by a contactless, infrared temperature scanner at our entrances.
  • Social distancing in waiting rooms and common areas: We have reconfigured waiting areas in the Cancer Center and our other clinics to ensure that seating is at least six feet apart.
  • Less populated clinics: Our clinics are significantly less crowded now that we have shifted many appointments to virtual care. This has allowed us to get you into your appointment with little wait time. That means, patients’ overall length of stay in the clinic has been much shorter overall.
  • Video visits: We have moved as much care possible to virtual care – for existing patients and new patients. For patients who are coming in for infusion treatments, surgery or radiation therapy, we’ve been able to do a portion of their care as a video visit before they come to campus. This limits the amount of people they come into in-person contact with and lessens time on in the clinic overall.
  • Enhanced COVID-19 testing: If you have symptoms of COVID-19 or if you have a temperature of 100°F, we are offering testing for cancer patients. We are also testing all cancer patients – whether they have symptoms or not – before they start any treatment that may affect their immune system.

We are continuing to move many of our non-urgent appointments to phone or video visits. To access your video visit, log in to MyChart or register for a MyChart account on your browser or in the My Rush app. We recommend using the My Rush mobile app, available on the App Store and Google Play. If you already have the app, please verify that you are on the latest version. For a video visit, you will need a smartphone or a web camera and a high-speed Internet connection to participate.

Watch this video to learn how to start a scheduled video visit.

For your safety, we are currently not allowing visitors in the Cancer Center and most of our inpatient and outpatient areas. Learn more about our new visitor policy. If you are coming to Rush University Medical Center and need assistance with mobility, a member of our team will meet you downstairs to escort you to the clinic and to subsequent appointments. When you arrive at the Medical Center, please stay in your car and contact (312) 947-3599 with information about your car.

Rush University Cancer Center’s urgent care, walk-in clinic at Rush University Medical Center is open Monday through Saturday if you are having unexpected or unusual symptoms throughout your treatment. Learn more about our urgent care clinic.

Urgent care clinic hours:
Monday – Friday: 7 a.m. to 5:30 p.m.
Saturday: 7 a.m. to 2 p.m.

To learn more about signs and symptoms of COVID-19, what to do if you are having symptoms and more, visit Rush’s COVID-19 information and resources page, which we continue to update with the latest information and changes.

If you have questions or concerns about COVID-19, please call your provider directly. If you have symptoms and need to schedule a COVID-19 test, you can schedule your appointment online

We understand the increased stress and anxiety many of our patients are feeling as we face the COVID-19 crisis together. Our experienced and compassionate supportive oncology team is available to help you through the physical, emotional and psychological challenges you’re facing this difficult time. Our team is available in person, by phone and by video. You can contact us through your care team or call us at (312) 563-2531.