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Rush@Home

Rush @ Home is a house calls program that offers patients primary care in the comfort of their own home. Comprised of primary care physicians, certified medical assistants and consultative social workers, Rush @ Home provides crucial home-based medical services and support for patients and families who have difficulty coming into the office.

To learn more, please talk to your primary care physician.

In-home services

Rush @ Home offers the following medical services:

  • In-home primary care
  • Coordinating care with home health agencies, social services and other care providers
  • Bloodwork
  • Immunizations
  • In-home x-rays
  • Ordering durable medical equipment (DME)
  • Refilling medications
  • Assisting with advance care planning

To learn more about Rush @ Home, talk to your primary care physician.

Eligible patients

To participate in Rush @ Home, patients must meet the following criteria:

  • Two or more chronic conditions
  • Past emergency department and hospital utilization
  • Functional impairment — requires assistance with at least one activity of daily living such as shopping, cleaning, cooking, etc.
  • Adult residing in an eligible ZIP code on the west side or in the western suburbs:
    • Austin (60644, 60639, 60651)
    • East Garfield Park (60612, 60624)
    • West Garfield Park, Lower West Side (60608, 60616)
    • North Lawndale (60608, 60623, 60624)
    • South Lawndale, West Town (60612, 60622, 60642, 60647)
    • Near West Side (60606, 60607, 60608, 60612, 60661)
    • Forest Park (60130, 60546, 60682)
    • Oak Park (60302)
    • River Forest (60305)

Rush @ Home accepts all insurances accepted by Rush primary care providers.

To learn more about Rush @ Home and to find out if you qualify, talk to your primary care physician.

Care team

Meet the Rush @ Home care team. 

Frequently asked questions 

When are Rush @ Home house calls available?
Is there a cost to participate in the Rush @ Home program?
Does Rush @ Home take my insurance?
Will my Rush @ Home provider be able to refill prescriptions? 
How often will I be seen with Rush @ Home? 
If I receive specialty care, will I still need to visit my doctor in person? 
If I currently participate in a home health program, will that continue or be replaced by Rush @ Home?
If I have a wound, will it be treated through Rush @ Home? 
Will I be able to get an appointment if I need to be seen urgently? 

When are Rush @ Home house calls available?

Appointments are conducted during the following hours:

  • Tuesdays, 11:30 a.m. to 4:30 p.m.
  • Wednesdays, 8 a.m. to 4 p.m.
  • Thursdays 8 a.m. to 4 p.m.
  • Fridays 9 a.m. to 12 p.m..

Each time you have an appointmet, you'll receive a call the day before confirming date and time. 

The Rush @ Home team is available by phone Monday through Friday, 8 a.m. to 4:30 p.m. and if you have questions for your provider outside those hours, a 24/7 phone line is available. 

Is there a cost to participate in the Rush @ Home program?

There are no program fees to participate. We will bill your insurance for the care that we provide.

Does Rush @ Home take my insurance?

Rush @ Home accepts the same insurance plans as Rush primary care providers. 

Will my Rush @ Home provider be able to refill prescriptions? 

Yes, your Rush @ Home physician will manage your medications, including refills.

How often will I be seen by Rush @ Home

We assess each patient individually to determine how often Rush @ Home visits are appropriate. We'll work with you to establish a frequency that makes sense for your needs. 

If I receive specialty care, will I still need to visit my doctor in person? Do I still need to see my other doctors?

If you receive regular specialty care, you will still need to make in-person visits to your specialist but Rush @ Home providers can still take care of your primary care needs. Rush @ Home providers will work closely with your existing care team, including specialists, to deliver your care. 

If I currently participate in a home health program, will that continue or be replaced by Rush @ Home?

If you currently participate in a home health program, your home health nurse will continue to visit you as normal. They'll work closely with your Rush @ Home provider to deliver your care. 

If I have a wound, will it be treated through Rush @ Home

If you are already enrolled in a home health wound care program with home visits from a nurse, your nurse continue to visit you for wound treatment. If you need care through a home wound care program, we will enroll you in home wound care visits. Either way, your Rush @ Home provider will work together with your wound care team to make sure your wound heals properly. 

Will I be able to get an appointment if I need to be seen urgently? 

If you get sick and would like to schedule an urgent appointment, we are available by phone to help you schedule care when you need it. However, Rush @ Home visits are not for emergencies. If you are experiencing a medical emergency please call 911 or go to your closest emergency department.