Nurses, physicians, respiratory therapists, chaplains and 7,000 other employees, faculty and staff at Rush University Medical Center on Chicago’s Near West Side will quietly mark the first anniversary of the opening of their distinctive hospital building, the Tower, on Wednesday. They are all too busy for a formal celebration, as they have been ever since moving into the new building one year ago on Jan. 9, 2012.
Compared with January through December 2011, hospital admissions have increased by 3.4 percent, patient days have increased 6.5 percent and emergency room visits have shot up 17.5 percent since Rush’s new hospital opened. To care for increased numbers of patients, Rush has recruited more than 150 new nursing staff and more than 40 additional physicians as well as over 85 support personnel.
In addition, Rush’s patient satisfaction scores have reached an all-time high since the Tower opened. From July 1 through Sept. 30, 2012, Rush received a score of 78.3 percent on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), the federal government’s survey of patients’ perspectives of hospital care. It was the highest patient quarterly rating Rush ever has achieved on the HCAHPS survey, and it put Rush in the 90th percentile of hospitals nationwide.
Scores in almost every aspect of care and service have improved. In particular, scores in the areas of cleanliness, the responsiveness of staff and how quiet the hospital is saw major improvements.
“Clearly, the new hospital has made an impact in the delivery of care and how patients perceive it,” said Dr. David Ansell, chief medical officer and senior vice president for clinical affairs. “Everyone who works at Rush, both in the Tower and throughout the rest of the medical center, has been working very hard since the Tower opened. They can be very proud of this significant improvement in how our patients evaluate their experience.”
Rush’s new hospital building contains 304 adult acute and intensive care beds (192 adult acute care beds, 112 adult intensive care beds). Later this year, the neonatal intensive care unit with 72 beds in individual rooms will open. Rush has a total of 673 beds in both new and existing facilities across its campus.