In keeping with Rush University Medical Center's mission to provide comprehensive, coordinated health care services to our patients, Rush offers several financial assistance programs to help patients with their hospital bills.
To help patients decide which is the right program for them, Rush offers the services of financial counselors and billing customer service representatives. These individuals will assist patients in completing financial application forms, obtaining an estimated cost of anticipated hospital services, and providing an explanation and copy of their hospital bill.
- Financial Assistance (Charity Care)/Full Write-Off
After the financial counselor or customer service representative performs a financial assessment, the hospital bill can be discounted up to 100 percent if the patient's income is 300 percent of the Federal Poverty Guidelines (family size adjusted) or less.
- Limited Income Program
After a financial assessment of the patient's income has been completed, the hospital will provide services at cost if the patient's income level meets the appropriate criteria. The Limited Income Discount criteria for family income is 400 percent of the Federal Poverty Guidelines. The Limited Income Discount is 70 percent.
- Self-Pay Discount
For Illinois residents, a 68 percent discount will automatically be given to all self-pay patients unless a Global Case Rate is applicable. Out-of-state residents automatically receive a 50 percent discount, which is equivalent to Rush's average managed care discount.
- Presumptive Charity Care
Rush uses an outside service for its financial assistance programs to validate your ability to pay, and in the event that you do not contact us, nor apply for financial assistance, we may extend you charity care for that episode of care. This applies only to patients who do not inform us of insurance coverage.
- Payment Plan
Patient can arrange for time payments with a financial counselor or customer service representative. After a financial assessment, the appropriate monthly payment will be assigned within a prescribed time frame.
To be evaluated for financial assistance programs, download and complete the Request for Determination of Eligibility for Financial Assistance (Charity Care). After filling out the form, please mail it to Customer Service at 1700 W. Van Buren St., Suite 161, Chicago, IL 60612.
If you have any questions regarding a discount or payment plan, please call a financial counselor at (312) 942-5967. If you have already received services at Rush University Medical Center, please call a customer service representative at (312) 942-5693 or toll-free at (866) 761-7812.