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Planning Your Hospital Stay

Planning ahead and knowing what to expect during your stay at Rush University Medical Center can help ease your fears and give you a sense of control over your care.

Questions to ask your doctor

When your doctor tells you that you need to be admitted to the hospital, it’s important that you understand why and what to expect. Here are some questions to ask your doctor:

Your treatment

  • Why do I need to go to the hospital?
  • What treatment do I need and how long will it take?
  • What are the risks and benefits of the treatment?
  • Do I have any other options?

Going home

  • How long should I expect to be at the hospital?
  • When I go home, what kind of help will I need with daily activities?
  • How often will I need follow-up check-ups after I go home?
  • Will I need any special follow-up care, such as physical therapy or home health services?

Contact your insurance company

Most insurance companies require that you notify them about a hospital stay before you are admitted. Contact your insurance company before you go to the hospital with any questions about your coverage.

For additional questions about insurance coverage, hospital benefits or the cost of your care at Rush, please contact our financial counselors at (312) 942-5693.

What to bring

Identification

  • Photo ID, such as a driver’s license or state ID
  • Insurance card and information
  • Names and phone numbers of family members or friends to contact in an emergency

Personal

  • Pajamas, robe, slippers and socks for your comfort
  • Toiletries, such as shampoo, toothbrush, toothpaste and lotion
  • Comfortable clothes to wear home
  • Money to purchase newspapers or magazines

Assistive devices

  • Glasses and contact lens
  • Walkers, crutches, canes, hearing aids or magnifying glasses labeled clearly with your name

Medical

  • A written list of past hospitalizations, illnesses, surgeries and allergies
  • A copy of your Advance Directives, including the Living Will or Durable Power of Attorney for Health Care, if you have such documents
  • A list of prescription medications, dosages and schedule (please ask your physician beforehand if you should bring any of your medications to the hospital). For your safety and based upon Rush policy, the hospital pharmacy will supply you with your medications during your stay.

 What not to bring

  • Valuables such as jewelry or a large amount of cash
  • Personal electrical appliances, such as tablets, hair dryers, curling irons, electric shavers, heating pads, television sets and radios

What to expect when you get here

On the day you are admitted to Rush → 

Please come to the fourth-floor Atrium Building. You can get here through the 4th floor bridge or through the Tower entrance at 1620 W. Harrison St. 

At the Admitting/Registration Department → Our admitting staff will ask you to sign a form that permits the hospital to release information to your insurance company, Medicare or Medicaid.

If you have any questions about getting admitted to Rush, please contact us at (312) 942-5700.

Your room

All of our patient rooms are designed for your comfort and safety. Please discuss concerns about your room with your nurse. Most rooms at Rush include the following:

  • Electronically operated beds
  • Bedside table and cabinets for your personal belongings
  • Telephone with your own number (so you can receive and make calls local calls are free)
  • Television

Your meals

Our Food and Nutrition Services Department’s professional culinary team and executive chef are committed to offering you a variety of choices on our restaurant-style menus. You can choose items from any of the following menus:

Meals and snacks

  • You will receive three meals daily. At lunch each day, you will receive a form that allows you to make your menu selections for the next day.
  • Snacks are available at 10 a.m., 3 p.m. and 8 p.m. Please let your nurse know if you would like a snack. We also have an evening snack cart that visits most medical and surgical floors.

Patient guide

You can find out more information about your hospital stay in our Patient Guide.