Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns. You can call them at (312) 942-5693, Monday through Friday, 8 a.m. to 4:30 p.m., or email them at firstname.lastname@example.org.
When you call, please have your patient account number or guarantor number (found at the top of any correspondence you receive from our billing department).
Frequently asked questions about your hospital bill
Can I pay my hospital bill online?
You can pay your hospital bill online using MyChart. To activate your account, following these steps:
- Visit mychart.rush.edu
- Choose the sign-up option
- Use the activation code found on your hospital bill
For questions about using MyChart to pay your bill, call the MyChart hotline at (312) 563-6600.
When will I receive a hospital bill or guarantor statement?
After we receive payment or denial of payment from your insurance company, we will send you a hospital detail bill if you have a remaining balance due.
On a monthly basis, we will send you a guarantor statement that summarizes all hospital visits with your account balances.
Why did I receive a bill from the hospital and a separate bill from the physician?
Your hospital detail bill represents hospital charges only. You may receive separate statements for services provided by your physician, surgeon, radiologist, anesthesiologist or emergency room physician.
If you have any questions regarding any of your physician bills, please call the telephone number printed on the physician’s bill.
How can I request a copy of my hospital bill?
Rush will automatically provide you with a hospital detail bill if you were registered as self-pay or you owe a balance after your insurance provider has paid or denied charges.
You can also call a customer service representative at (312) 942-5693 to request a copy of your bill.
Frequently asked questions about payment
Will I be asked to make any payment when I come to Rush?
Depending on the type of insurance you have, we may ask you to make a payment at the time of service.
Why did I receive a letter from a collection agency?
We determine the portion of your bill for which you are personally responsible after receiving payment or denial of payment from your insurance company. After that, we make several attempts to contact you to let you know the amount that you owe for services.
If we have not heard from you or received payment after repeated attempts to contact you, you may receive notice from a collection agency. If you are having trouble paying your bill, contact our customer service representatives at (312) 942-5693.
Frequently asked questions about insurance
Why do I have to give my insurance information every time I visit Rush?
This helps us keep our records accurate and up to date. It also gives us an opportunity to verify your insurance coverage and benefits. All of this helps us process your bill quickly and accurately.
Should I contact my insurance company before coming to Rush?
It is generally a good idea to review your insurance policy and benefits before receiving medical services. Every insurance carrier is different.
In some cases — for instance, if you are coming in for laboratory tests or a chest x-ray — you may not need to notify your insurance company. However, for many other services — such as an inpatient admission, ambulatory surgery or any invasive diagnostic test/procedure — your insurance company may require advance notice. Lack of such notification could result in reduced benefits.
Other insurance carriers — particularly Medicare and Medicaid — do not require prior notification.
I am covered by more than one insurance carrier. Do you send bills to both insurance companies?
Rush’s Health Care Finance Department will coordinate benefits for patients covered by more than one insurance policy. To do this, we must have a Coordination of Benefits form on file. Download and complete the form below, and bring it with you on your next visit to Rush:
How much is my deductible and coinsurance?
Your deductible and coinsurance are determined by your insurance plan. A deductible is the initial amount of covered health costs that you pay before your insurance plan begins reimbursement. It is usually a set dollar amount.
The coinsurance amount is the amount agreed upon between you and your insurance company. Per your policy, you will cover a set percentage of the costs after you have met your deductible.
What insurance plans does Rush accept?
Rush participates in a number of insurance plans. Here, you’ll find a list of all participating insurance plans.