Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns. You can call them at (312) 942-5693, Monday through Friday, 8 a.m. to 4:30 p.m., or email them at firstname.lastname@example.org.
When you call, please have your patient account number or guarantor number (found at the top of any correspondence you receive from our billing department).
Frequently asked questions about your hospital bill
Can I pay my hospital bill online?
You can pay your hospital bill online using MyChart. To activate your account, following these steps:
- Visit mychart.rush.edu
- Choose the sign-up option
- Use the activation code found on your hospital bill
For questions about using MyChart to pay your bill, call the MyChart hotline at (312) 563-6600.
When will I receive a hospital bill or guarantor statement?
After we receive payment or denial of payment from your insurance company, we will send you a hospital detail bill if you have a remaining balance due.
On a monthly basis, we will send you a guarantor statement that summarizes all hospital visits with your account balances.
Why did I receive a bill from the hospital and a separate bill from the physician?
Your hospital detail bill represents hospital charges only. You may receive separate statements for services provided by your physician, surgeon, radiologist, anesthesiologist or emergency room physician.
If you have any questions regarding any of your physician bills, please call the telephone number printed on the physician’s bill.
How can I request a copy of my hospital bill?
Rush will automatically provide you with a hospital detail bill if you were registered as self-pay or you owe a balance after your insurance provider has paid or denied charges.
You can also call a customer service representative at (312) 942-5693 to request a copy of your bill.
Frequently asked questions about payment
Will I be asked to make any payment when I come to Rush?
Depending on the type of insurance you have, we may ask you to make a payment at the time of service.
Why did I receive a letter from a collection agency?
We determine the portion of your bill for which you are personally responsible after receiving payment or denial of payment from your insurance company. After that, we make several attempts to contact you to let you know the amount that you owe for services.
If we have not heard from you or received payment after repeated attempts to contact you, you may receive notice from a collection agency. If you are having trouble paying your bill, contact our customer service representatives at (312) 942-5693.