Virtual Specialty Care

How do I schedule my virtual specialty appointment? 

• Click on the "schedule your appointment now" button on the top of the page and select the specialty you need.  
  • Right now, virtual appointments are only available in cardiology, ear-nose-throat (ENT), dermatology and urology.
• We may have some questions about your health as part of the scheduling process. Complete the scheduling process, then select an available appointment time. That’s it! 
• You can schedule as a guest or with your MyChart account.

What happens when it’s time for my appointment? 

• When it’s time for your appointment, open MyChart or the My RUSH app. You will get a prompt that your provider is ready to connect.
• Join the video chat on your smartphone or tablet. 

What if I need a new prescription or a prescription refill? 

• Your specialist will send your prescription to the pharmacy of your choice.

Why can’t I see other specialties using Virtual Specialty Care? 

• Only some specialties (cardiology, dermatology, ear-nose-throat (ENT) and urology) are available through virtual specialty care. If you need another kind of specialist, you can make an in-person appointment through the My RUSH app or on MyChart. 

I’m having problems with MyChart. Who can help me? 

• If you have questions about MyChart or the My RUSH app, call the MyChart Helpline at (312) 563-6600.